Jotul F500 v3 sits too low - what's the best way to raise?

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gdd9000

New Member
Mar 9, 2026
2
Princeton, NJ
Hello everyone, and thanks in advance for reading my post. I am not here to bash the Jotul F500, but I will say, it's a disappointment. Rather than get into a list of my gripes with the stove, I have a more immediate problem that needs to be remedied.

My father wanted to get a stove that could burn through the night, in which you could easily restart a fire the next morning from coals, rather than having to get up in the middle of the night to restock with wood. The existing stove was an enormous Glacier Bay (I think that was the name), double front door, no ash pan, fully brick lined cavity. Very easy to operate, and easy to clean, but quite smoky, no catalyst, no glass front. Enter F500....

You can see the new setup in the attached photo. The Jotul is on a fabricated pad in front of the fireplace hearth, with the various distances around the stove to meet code. The problem is, this stove is much lower than the previous one, and the ash pan handle is impossible to use for a person that is older and is used to sitting in front of the unit to operate it. Once sitting, the angle of your arm trying to turn the ash pan handle means you are bashing your hand into the ash lip in front. Not to mention, the handle is not easy to fully tighten (and I'm younger and quite strong.) So, when these handles arent tightened fully by my parents in their 80s, too much draft. Not good. I suggested just keeping the ash pan full, and never emptying it, keeping the ashpan door snugly closed. That didnt go over well. Even operating the front door is problematic, first because of the lower position, and secondly (sorry, getting into the grips) because the handle take enormous effort to fully close in order to not have a leak and overdraft situation. (It mostly closes, but then there is a second effort that requires much greater force for it to reach final full closure.)

So now there is a discussion about raising the stove. I suggested putting it on the hearth, but that idea was shot down, the complaint being that too much heat would go up the chimney, which I don't really think is accurate, especially as their is insulation around the piping where the damper was removed, but nevertheless, that seems to be a no go unless minds can be changed.

Anyway, the idea now is to raise it on the pad, but there are two major concerns: aesthetics and weight. I said we could put two 1.5" (or one 3") 31"x21 slabs under the unit (either cementing the two 1.5" together, or using the single 3.0" slab). That would be the least ugly, but unfortunately, the weight of those stones would be about 180 lbs, and he doesnt want that much extra weight on the floor given that the stove is 400lbs. Also, moving a 180lb slab is a bear. So the other idea was to simply cut rectangles and run them front to back, with a rectangular bluestone slab 4"x21" running front to back under two legs on each side. But frankly, I think that looks terrible (not that the single slab would look great.) Lastly, we could cut shapes to put under each leg, but there is a concern about the proper sizing, and whether this is more likely to create a stability and leveling issue. No issue with slabs, some issue with two small rectangles, but four squares (one under each leg) seems the most likely to end up unstable. On top of this issue, the chimney people that installed the stove want $1800 to lift it and put the stone down, and reinstall it (after we pay $150 or so for the stone slab, or less for the smaller pieces). That also did not go over well, as you might imagine.

At the moment, everyone is just unhappy and no decision has been made, and a lot of buyers' remorse is setting in, which I am trying to somehow prevent from hardening. Not a great situation, so I am wondering how best to salvage it. Would love to hear opinions about moving the stove onto the hearth, or how people typically raise a stove like this, given the look of the existing pad, which a lot of effort went into building initially, and extending out for the new stove when we realized the old pad wasnt to code and wouldnt pass an inspection that is coming up soon for the new Jotul install.

Thanks in advance for any advice. Crossing my fingers this situation improves somehow, as it is very distressing to my parents.
 

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With a new stove the door handles can be a little snug before the door gaskets get broke in. What about the side door, is it similar?

You should be able to get an overnight burn easily with this stove unless you have a tall chimney? Pipe damper may be a help?

Personally I would leave the stove where it’s at. Maybe just use some cheap 4” thick pavers underneath? Get a couple buddies to help move it or get help from a local moving company or handy man.
 
With a new stove the door handles can be a little snug before the door gaskets get broke in. What about the side door, is it similar?

You should be able to get an overnight burn easily with this stove unless you have a tall chimney? Pipe damper may be a help?

Personally I would leave the stove where it’s at. Maybe just use some cheap 4” thick pavers underneath? Get a couple buddies to help move it or get help from a local moving company or handy man.
The door handle issue just seems like poor design, or poor execution. Their is a strange sort of two stage tightening. It feels like it is fully shut, but it's not, and you need to markedly increase your effort on the handle to get past what is sort of a catch in the way the inside latch moves against the unit. It's just not right somehow. The side door has a similar feel to it, but not as severe as the front.

As for the overnight burn, that should be easy to solve, as I found the two draft holes in the ashpan housing, and have magnets with which I could block them if desired. The chimney is about 20ft, and just had a new liner put in after the last cleaning.

Cheap 4" pavers are exactly the look we don't want. It looks good now, but is not functional because it sits too low. The ashpan door is impossible to access from a sitting position given how low it is, and the doors, since they are so difficult to close fully even for a strong person, are also not fun to operate, and also harder to get good torque on because of the height. Maybe there are some sort of thick stones that would work, and look OK, but it seems no matter what we do to raise this, it's not going to look great. I still am trying to see if I can convince everyone to move the whole unit onto the hearth.

I personally don't think that moving the stove to the hearth would make that much of a difference in terms the heat given off, or that much more heat would be lost to the chimney. Maybe there would be more heat absorption into the stones on the fireplace wall, if anything.
 
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Get a piece of pipe (even pvc) and use that as a lever to operate the ash pan handle. Just put the pipe over the handle. Just like a mechanic using a cheater bar.
You could make a cheater bar for the door handles as well.


And if i wanted to raise it up it would go right on the bluestone in front of the fireplace.
Simple.
I they don't like that then nothing will please them.
 
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Ours is raised. The top is cement. We haven’t had any issues with the ash pan handle. Could you build out from the hearth that is already there?
 

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The door handle issue just seems like poor design, or poor execution. Their is a strange sort of two stage tightening. It feels like it is fully shut, but it's not, and you need to markedly increase your effort on the handle to get past what is sort of a catch in the way the inside latch moves against the unit. It's just not right somehow. The side door has a similar feel to it, but not as severe as the front.

As for the overnight burn, that should be easy to solve, as I found the two draft holes in the ashpan housing, and have magnets with which I could block them if desired. The chimney is about 20ft, and just had a new liner put in after the last cleaning.

Cheap 4" pavers are exactly the look we don't want. It looks good now, but is not functional because it sits too low. The ashpan door is impossible to access from a sitting position given how low it is, and the doors, since they are so difficult to close fully even for a strong person, are also not fun to operate, and also harder to get good torque on because of the height. Maybe there are some sort of thick stones that would work, and look OK, but it seems no matter what we do to raise this, it's not going to look great. I still am trying to see if I can convince everyone to move the whole unit onto the hearth.

I personally don't think that moving the stove to the hearth would make that much of a difference in terms the heat given off, or that much more heat would be lost to the chimney. Maybe there would be more heat absorption into the stones on the fireplace wall, if anything.
Try lubricating the latches with high temp anti seize.