Jotul North America--Business Done the Way It is Supposed To Be

[downeast]

Last week I called Jotul, here in Maine, about the Oslo F500 air control problem.
Today, a new, re-engineered "air valve" assembly kit came which will be installed when ( and if ) we get some kind of thaw.
Not too shabby as a business model for any business in these tough times.
Thanks Jotul.

 

[fugazi42]

That's good to hear Downeast. I pulled my Olso apart yesterday to fix the same problem- I had no luck. The lever still sticks. My dealer hadn't heard about this and couldn't help much. I'd like to contact Joutl directly- can you pass on their contact information?

Thanks!

 

[80s Burnout]

Hi. I also have this problem with my Oslo. Can you please PM the Jotul # to me.. Many thanks.

 

[woodconvert]

I put a post up on Sunday. On my Firelight, it was sticky from day one...I took it apart when new to see if there were some casting burrs or something to make it stick...I removed some but it didn't fix it. Fast forward 8 years and a couple weeks ago the lever was broke off by a falling split. I ordered a new one but it came with too small of a pivot bolt hole (it came with an M6 versus an M8). Anyhow, I tapped it out to the M8, reassembeled it with some never seize and it works better than new. The lever was tight on the pivot stud causing the bind.

I don't know if the Oslo's are the same but it should be an easy check.

 

[downeast]

The Jotul number has been posted many times online here. It is available through your dealer also. A little basic effort is necessary ?

When you call, please tell the operator that your dealer will not assist you. Be nice, but firm, they do not accept non-dealer calls.

1.800.797.5912

 

[John_M]

Will be purchasing a new stove this spring. Months ago Jotul was first on my list because of their excellent wood stoves. Then I had a question a local dealer could not answer. Intended to call Jotul in Maine but for the life of me was unable to find a telephone number for them. That automatically removed them from my list of preferred stoves. Their telephone number is now available above but the fact that Jotul does not publish the number says something to me about their attitude toward customer support.

 

[DAKSY]

Then I had a question a local dealer could not answer.

What was your question? Maybe I can answer it...
If not our Jotul rep is due in next week & I can ask him then...

 

[John_M]

Daksy, The question arose a few months ago and I believe it had to do with an Outside Air Kit and its plumbing. I have forgotten the exact point of my question. I still believe the Jotul is an excellent stove but the company's apparent indifference toward my needs has permanently removed them from my list.

I am sorrowful but am not angry or frustrated. My only reason for making comments on this thread is because others also seem to share my disappointment that the Jotul company does not publish a telephone number for potential customers to learn more about their excellent stoves. I now wonder how many other potential customers have removed companies from their preferred lists because the company discourages direct telephone contact.

It seems to me that in today's business climate a good product and customer satisfaction are the keys to financial success.

 

[downeast]

Will be purchasing a new stove this spring. Months ago Jotul was first on my list because of their excellent wood stoves. Then I had a question a local dealer could not answer. Intended to call Jotul in Maine but for the life of me was unable to find a telephone number for them. That automatically removed them from my list of preferred stoves. Their telephone number is now available above but the fact that Jotul does not publish the number says something to me about their attitude toward customer support.

It may say more about getting out of your comfort zone John. The business model for most manufacturers is to have dealers handle problems and questions; it is what dealers do. Think about your car repairs and warranty for example.
Did you ask the dealer for the Jotul number ? Search online here ? Call information ? It is available....easy to find.
Anyhow, it has nothing to do with "..their attitude toward customer support." It's pretty good compared to most.

 

[Valhalla]

Congrats to Jotul corporate!

ALL other competitors please take notice.