They "cleaned" his chimney and told him that the tripple wall was broken open and insulation was coming out.
Price to replace the 4 pieces of tripple wall was $2000.
Also they gave him a picture that clearly showed the insulation coming out of the pipe. I wish I had that picture to share here.
My father in law called me and asked if I could give him a hand since that was his only heat source and he did not have the money to fix it.
My father in law and I went up there.
This is what we found. He has not had a fire since they "cleaned" it!
We pulled everything apart inspected everything and put in all new pipe since he already had bought it.
Did not find any issues at all. I would of put the old pipe right back in if it was my house but he had already picked up new pipe.
The photo he showed me was clearly from a different pipe and this company told him it was from his.