Normally, I'm in this forum trying to help folks with their gas units, as I was a service tech for a number of years. I have two of them myself, & I usually service them every other year - vacuum, paint, replace ember material, polish the glass, etc., & this is one of the "off" years. Well, wouldn't you know it, my HnG 6000TRXI stated to act a little funny. looked like the right side rear "flame-in" log wasn't burning at the gas ports. There DID seem to be a large flame at the burner orifice...WTF? So I went to remove the glass & the upper right latch was unhooked...WTF? I took the glass off & realized that the entire right side of it had a sooty coating...WTF? I pulled ALL the logs & the entire burner tube in the log was CLOGGED with soot!...WTF? I disassembled the tube from the log & of course the gasket material disintegrated once it wasn't constrained. I'm telling ya there was soot everywhere! I brushed everything down with a soft-bristle brush & I found a tube of RTV to use to replace the gasket & reassembled the logs & cleaned the glass. All good to go. First time I have EVER seen a burner port TOTALLY Clogged with soot. guess I'm gonna start going to an every year service... Kinda feel like the mechanic who drives the biggest POS in town...