Quick background:
Stove bought new and installed in fall of 2011 by hearth shop. In spring of 2012 had same hearth shop clean flue and replace door gasket (glass would blacked by the handle even when burning hot/eco bricks). Between fall '11 and spring '12, hearth shop was sold. New owner was a jerk and didn't want to fix screw ups in install-BTW, the shop retained the name, etc, however he claimed he wasn't responsible because he only bought the building. Wasn't happy when called out on the fact that EVERYTHING remained the same (name, number, displays in shop, etc) so that was a lie-he bought more than the building, and in fact, had all of our info on file so he must have bought the accounts and probably payables/receivables as well. Much arguing lead to the door gasket fix (at no charge, although they did charge for the cleaning, which we were ok with since it's just yearly maintance) as well as the stove being leveled properly (we hadn't realized it was out of level), other issues remained (they didn't put the pipe all the way down against the top of the stove so when the blower runs the pipe-as well as the blower-rattles, it's about 1/8"-1/4" above the stove top).
This year we know we have dry seasoned wood (MM confirms). We cleaned the flue ourselves. Still have black glass. Removed old gasket to find the installer never scraped off the old RTV and the gasket was slightly larger as well as loose in some spots. He added a washer to the handle to compensate. We bought and installed the correct gasket after scraping the old RTV AND the cement that he used. He had also started the gasket in the middle/bottom of the door instead of a corner, we started in the lower left corner as per the manual, and removed the extra washer. Hard to test over the weekend (warmer temps), but there was only a slight haze on the glass near the handle now. Might need some tweeking. I can say after this experiance we wouldn't buy another Lopi unless that shop gets sold again. I'm just glad the guy in the store is good, so at least getting parts (for now anyway) isn't an issue (since we have to go through a local dealer ala Lopi's rules for the dealers).
Found we aren't fans of an element of the Republic door design though. We looked at the doors at the showroom, both the Avalon verson of our stove and the Repubilc 1250 have the same design-the handle hole is drilled partly into the gasket channel. Looked at an Endeavor and a Liberty and both of them have a "wider" door so the handle hole is drilled next to the gasket channel instead of into it. We're thinking this is part of the problem, since the gasket has to go around the handle (kind of a "c" shape, but not that dramatic of a curve). It's certainly not a huge issue, but still...
Stove bought new and installed in fall of 2011 by hearth shop. In spring of 2012 had same hearth shop clean flue and replace door gasket (glass would blacked by the handle even when burning hot/eco bricks). Between fall '11 and spring '12, hearth shop was sold. New owner was a jerk and didn't want to fix screw ups in install-BTW, the shop retained the name, etc, however he claimed he wasn't responsible because he only bought the building. Wasn't happy when called out on the fact that EVERYTHING remained the same (name, number, displays in shop, etc) so that was a lie-he bought more than the building, and in fact, had all of our info on file so he must have bought the accounts and probably payables/receivables as well. Much arguing lead to the door gasket fix (at no charge, although they did charge for the cleaning, which we were ok with since it's just yearly maintance) as well as the stove being leveled properly (we hadn't realized it was out of level), other issues remained (they didn't put the pipe all the way down against the top of the stove so when the blower runs the pipe-as well as the blower-rattles, it's about 1/8"-1/4" above the stove top).
This year we know we have dry seasoned wood (MM confirms). We cleaned the flue ourselves. Still have black glass. Removed old gasket to find the installer never scraped off the old RTV and the gasket was slightly larger as well as loose in some spots. He added a washer to the handle to compensate. We bought and installed the correct gasket after scraping the old RTV AND the cement that he used. He had also started the gasket in the middle/bottom of the door instead of a corner, we started in the lower left corner as per the manual, and removed the extra washer. Hard to test over the weekend (warmer temps), but there was only a slight haze on the glass near the handle now. Might need some tweeking. I can say after this experiance we wouldn't buy another Lopi unless that shop gets sold again. I'm just glad the guy in the store is good, so at least getting parts (for now anyway) isn't an issue (since we have to go through a local dealer ala Lopi's rules for the dealers).
Found we aren't fans of an element of the Republic door design though. We looked at the doors at the showroom, both the Avalon verson of our stove and the Repubilc 1250 have the same design-the handle hole is drilled partly into the gasket channel. Looked at an Endeavor and a Liberty and both of them have a "wider" door so the handle hole is drilled next to the gasket channel instead of into it. We're thinking this is part of the problem, since the gasket has to go around the handle (kind of a "c" shape, but not that dramatic of a curve). It's certainly not a huge issue, but still...