My Mt Vernon AE is acting up. When I plug the unit in I get the wake up screen then the standard temp screen. The upper left just shows "-----" and the unit does not autoclean. The thermostat does not react to any open door sensors. I can use the menu and change settings. The "pellet" menu option when entered is now blank. No pellet types are listed. Any ideas? I am 100 miles from a dealer and 1400 miles from where I bought it.
Mt Vernon AE thermostat not "ready" and does not autoclean on boot up.
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You have a bad connection in the wall control wires, either in wall control, or where they connect to stove. Unplug stove and check those connections. Also the computer strip inside wall control could be acting up. Just gently rub it to fix it. kap
It was the thermostat wires. I had done a continuity check on them before and that was good. I guess there was a comm issue though. New wires resolved the issue. Thanks for the help.
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