Here's a pic of my new stove. When I got home, I wasn't too happy to see that the cord was not connected to my already-existing power supply. The installers claim that the Pacific Energy Summit's cord was on the wrong side to connect it to my power supply. They had taken out my propane-powered stove two weeks prior and were waiting for a part to install my new stove.
The manuel states, "The fan speed controller is factory installed under the ash lip on the right hand side. If required, it can be relocated to the left side by following the instructions below. To make this as easy as possible, it is suggested that this be done prior to fitting the surround and installation into the fireplace."
When my husband called the installer to complain, the installer told him to "read the manuel" because he didn't have one. Also, the installer said he would charge me more (I've already paid $4,500) to pull out the stove, move the stove's connection to the left side, and connect the power to the house's power supply. He also said they were more than a month out and couldn't come back until after a month.
If the installers would have put the stove's power supply on the left side, they could have connected it to my already-exisitng power supply. They would have needed to go under the house to run the power supply through an already-existing hole in the bricks to connect it. But they never even bothered to go under the house.
So, here's my question. Can this problem be rectified without pulling the stove out? My husband would need to change the power supply to the left side, then feed the plug through the wall inside the fireplace. There is two inches of clearance, and the hole is seven inches back.
If the stove needs to be pulled out, what do you suggest we do? The installer seems to have washed his hands of the issue, but I have not paid him yet. Is it ethical for him to charge me to move the stove out and change the connection when it should have been done before installation? Needless to say, I, again, am not too happy with these people (read my other post for more info). I hired professionals so that the job would have been done right. I did't expect to see a plug when I got home. We should not have to tell professionals how to do their job.
Should we call an inspector?
Thanks for any suggestions or help.
The manuel states, "The fan speed controller is factory installed under the ash lip on the right hand side. If required, it can be relocated to the left side by following the instructions below. To make this as easy as possible, it is suggested that this be done prior to fitting the surround and installation into the fireplace."
When my husband called the installer to complain, the installer told him to "read the manuel" because he didn't have one. Also, the installer said he would charge me more (I've already paid $4,500) to pull out the stove, move the stove's connection to the left side, and connect the power to the house's power supply. He also said they were more than a month out and couldn't come back until after a month.
If the installers would have put the stove's power supply on the left side, they could have connected it to my already-exisitng power supply. They would have needed to go under the house to run the power supply through an already-existing hole in the bricks to connect it. But they never even bothered to go under the house.
So, here's my question. Can this problem be rectified without pulling the stove out? My husband would need to change the power supply to the left side, then feed the plug through the wall inside the fireplace. There is two inches of clearance, and the hole is seven inches back.
If the stove needs to be pulled out, what do you suggest we do? The installer seems to have washed his hands of the issue, but I have not paid him yet. Is it ethical for him to charge me to move the stove out and change the connection when it should have been done before installation? Needless to say, I, again, am not too happy with these people (read my other post for more info). I hired professionals so that the job would have been done right. I did't expect to see a plug when I got home. We should not have to tell professionals how to do their job.
Should we call an inspector?
Thanks for any suggestions or help.