I have a Napoleon Oakdale EPI3TN and have very mixed feelings about and the company. No plans to ever buy a Napoleon and would generally recommend people avoid it.
While it was able to provide a good amount of heat it took me consulting with their support team to fix the issues with it which resulted in basically ignoring the entire manual. During my first interactions with the company I was given massive limits on the number of wood fuel bricks you can burn and this resulted in incomplete combustion and pretty much worthless heat, dirt glass every day, etc.
After complaining HEAVILY that the unit was worthless with these instructions in their manual to the company I was escalated to another tier of help desk who consulted R&D for me and effectively told me they do no testing at all with wood fuel bricks and provided another calculation for how to size the unit for my fuel bricks (at least the glass stays clean and heats well but I worry it may be to hot for the longevity of the unit with these additional calculations from their R&D team). Sadly it seems these folks really know very little about their units and cant even convert temperatures correctly.. I was told the range should be and I quote "250F- 450F or 120C- 270C. " Anyone that can use a calculator knows that 270c isnt 450f, its 518f. Also while stove top gauges are typically always wrong in this case you mite as well not even try to use one as they wont read higher then 250f on this unit even if its blazing hot and over-firing. If you want to use a magnetic probe the collar is made of titanium and as a non-ferrous metal wont attach at the recommended location. The Stove Manual is also contradictory on fan use. I find the air control to not be fine grain enough for my needs to get between to hot a burn and smoldering.
Good luck getting quality help from them if you have a problem.
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