need some help from the AGP avalon crowd

[stoveguy2esw]

hey guys , Wendy has an avalon and has asked me for some help, im starting this thread for her to post in hoping some AGP Avalon owners can help her out with some operational questions. stand by for her posts

thanks guys

 

[WendyFlorence]

So no oak for this stove can figure out whether more air or less air more air seems flame ok black stuff on back plate is less than less air and pellet seems to be burning this is brand new

 

[WendyFlorence]

This is more air just not a lot of light in my basement

 

[stoveguy2esw]

https://www.hearth.com/talk/data/attachments/115/115550-8f897cca9efd9348c89d1453a5c0b758.jpg

https://www.hearth.com/talk/data/attachments/115/115551-d33b2dcd5affe50e6fdb1a9df16dbdb9.jpg

here are the pic's i looked at in PM, im thinking its running a bit rich but im not familiar with the unit so im asking for help on this for her

 

[WendyFlorence]

Less air