Update on the sales and delivery of wood pellets ordered on nehag.com – Northeast Hay and Grain Corp – Pine Bush Agway
Dear Valued Customers,
In an effort provide you with better service we are sending this email to update you on a few things.
1. Wood Pellet Sales, due to increased sales of wood pellets we have created a separate department dedicated ONLY to the sales and delivery of wood pellets, corn fuel and coal. This department is called OrderPellets.com and is operating as a division of Northeast Hay and Grain Corp (nehag.com). All orders previously placed with our retail store Pine Bush Agway /Northeast hay and Grain or online at nehag.com will be filled and delivered as planned. You can find valuable information and place orders automatically by going to the wood pellet website at (broken link removed)
2. Incoming Calls, due to a very high call volume our phone system and operators became overloaded the last 30 days. To fix this problem we have created a direct line for wood pellet sales and delivery this number is 877 835 2807. Please direct all calls and inquires to this number. Our old number still rings in to the retail store but the customer service agents in the retail store do not handle wood pellets sales and will not have full information for you.
3. Wood Pellet Delivery, because of a rush of business and our staff becoming overwhelmed some customers were misinformed about delivery dates, we wish to be very clear about this. All wood pellet orders placed during our early buy program (months of June, July and August) will be delivered during the fall, September, October. We will call you and give 48 hours notice to let you know when our truck will be out to deliver to your home. The driver will also call you the day of delivery to give you an ETA of when he expects to get to your home that day. If you have any questions or concerns about delivery status you may call 877 835 2807 x2 please leave a message if we do not answer, you can also email [email protected] with any questions. ALL EARLY ORDERS FOR WOOD PELLETS WILL BE DELIVERED AS SCHEDULED THIS FALL, IF YOU HAVE QUESTIONS EMAIL [email protected] OR CALL 877 835 2807
4. Some calls not returned on time, because our phone system became over loaded some calls made by customers to us were not returned on time or at all. We sincerely apologize for this and hope that you did not see this as a concern for the future delivery of your order. Rest assured, we have increased staff and are making necessary improvements to our system to handle increased business.
5. Supply Outlook, Our supply of wood pellets remains very plentiful. Our main supplier FRAM is currently installing a new bagging line that will be able to bag and palletize over 400 ton per day. This will give us plenty of supply for the winter. Our other suppliers also have product reserved for us. Rest assured we will have plenty of product to sell you now and in the future.
6. Delivery, we have recently purchased more forklift trucks to help with the increased delivery tonnage. Our drivers will have no foreseen problems making their wood pellet deliveries this fall and in to the winter.
We thank you for your business and look forward to serving you in the future.
John Dederick
OrderPellets.com a division of Northeast Hay and Grain Corp
105 Depot Street
Pine Bush NY 12566
P: 877 835 2807
F: 845 744 3327
(broken link removed)
Dear Valued Customers,
In an effort provide you with better service we are sending this email to update you on a few things.
1. Wood Pellet Sales, due to increased sales of wood pellets we have created a separate department dedicated ONLY to the sales and delivery of wood pellets, corn fuel and coal. This department is called OrderPellets.com and is operating as a division of Northeast Hay and Grain Corp (nehag.com). All orders previously placed with our retail store Pine Bush Agway /Northeast hay and Grain or online at nehag.com will be filled and delivered as planned. You can find valuable information and place orders automatically by going to the wood pellet website at (broken link removed)
2. Incoming Calls, due to a very high call volume our phone system and operators became overloaded the last 30 days. To fix this problem we have created a direct line for wood pellet sales and delivery this number is 877 835 2807. Please direct all calls and inquires to this number. Our old number still rings in to the retail store but the customer service agents in the retail store do not handle wood pellets sales and will not have full information for you.
3. Wood Pellet Delivery, because of a rush of business and our staff becoming overwhelmed some customers were misinformed about delivery dates, we wish to be very clear about this. All wood pellet orders placed during our early buy program (months of June, July and August) will be delivered during the fall, September, October. We will call you and give 48 hours notice to let you know when our truck will be out to deliver to your home. The driver will also call you the day of delivery to give you an ETA of when he expects to get to your home that day. If you have any questions or concerns about delivery status you may call 877 835 2807 x2 please leave a message if we do not answer, you can also email [email protected] with any questions. ALL EARLY ORDERS FOR WOOD PELLETS WILL BE DELIVERED AS SCHEDULED THIS FALL, IF YOU HAVE QUESTIONS EMAIL [email protected] OR CALL 877 835 2807
4. Some calls not returned on time, because our phone system became over loaded some calls made by customers to us were not returned on time or at all. We sincerely apologize for this and hope that you did not see this as a concern for the future delivery of your order. Rest assured, we have increased staff and are making necessary improvements to our system to handle increased business.
5. Supply Outlook, Our supply of wood pellets remains very plentiful. Our main supplier FRAM is currently installing a new bagging line that will be able to bag and palletize over 400 ton per day. This will give us plenty of supply for the winter. Our other suppliers also have product reserved for us. Rest assured we will have plenty of product to sell you now and in the future.
6. Delivery, we have recently purchased more forklift trucks to help with the increased delivery tonnage. Our drivers will have no foreseen problems making their wood pellet deliveries this fall and in to the winter.
We thank you for your business and look forward to serving you in the future.
John Dederick
OrderPellets.com a division of Northeast Hay and Grain Corp
105 Depot Street
Pine Bush NY 12566
P: 877 835 2807
F: 845 744 3327
(broken link removed)
