We have a Heat & Glo model FB-GRAND-S fireplace. Bought it in 2008. Have enjoyed 5 years of warmth with no major problems except the remote control never worked correctly - no biggie I can walk across the room to turn on and off.
Anyway, we started noticing during the late part of winter this past year that the fireplace would "turn off" by itself then a few minutes later would re-light. When it goes out, there is a sound it makes that sounds like you are blowing against a flame on a cake without the cake light going out.....(can't really explain it any better other than a "whoosh" sound).
When we notice it go out, we turn the fireplace off because I am afraid of gas to begin with and don't want it to explode,
I thought getting all the dust out from under it would make it work - and it did for about an hour. Room got hot and we turned it off. This morning however, I turned it on to knock the chill off and it worked about 5 minutes and went out again.
Pilot light stays lit during all of this and never goes out.
What could be making this happen and is it safe to use!?
Anyway, we started noticing during the late part of winter this past year that the fireplace would "turn off" by itself then a few minutes later would re-light. When it goes out, there is a sound it makes that sounds like you are blowing against a flame on a cake without the cake light going out.....(can't really explain it any better other than a "whoosh" sound).
When we notice it go out, we turn the fireplace off because I am afraid of gas to begin with and don't want it to explode,
I thought getting all the dust out from under it would make it work - and it did for about an hour. Room got hot and we turned it off. This morning however, I turned it on to knock the chill off and it worked about 5 minutes and went out again.
Pilot light stays lit during all of this and never goes out.
What could be making this happen and is it safe to use!?
