Hi,
I have been reading on here for about a year. At the beginning of December I bought a Mt Vernon AE insert. Just last week I finally was able to have someone come out to install the liner. I'm having 2 problems with it. One it only seems to hold about 1/2 a bag of pellets. Is this normal? If so will it hurt the fragile igniter when this unit runs out of fuel every night while I'm asleep and every day while I'm at work?
The other problem is the unit puts out almost no heat. I can easily stand directly in front of it or hold my hand right in front of the vents and only feel warm air. An electric space heater puts out more heat. I am running on low elevation and I have tried both hard and soft wood settings. It is on manual with a flame height of +5, high (5) heat output and normal blower speed. There seems to be enough draft. I can hear it and see the flames moving about rapidly. I think the problem maybe it is not getting enough pellets. On those settings it can sometimes go 10-30 seconds before I see any more drop into the pot. The flame sometimes hits the top of the diamond but most of the time is either down in the pot or just an inch or two out of the pot.
The stove is not dirty. It has only had a few bags run through it. I clean it thoroughly after every back before I try something else in an attempt to make it work. I'm looking for some help here first as I really have no desire to ever deal with my dealer again. I'm honestly just tired of how inept they are.
I have tried searching for answers but have not found any that work. Any help or direction of where I can find help is greatly appreciated.
Thanks
I have been reading on here for about a year. At the beginning of December I bought a Mt Vernon AE insert. Just last week I finally was able to have someone come out to install the liner. I'm having 2 problems with it. One it only seems to hold about 1/2 a bag of pellets. Is this normal? If so will it hurt the fragile igniter when this unit runs out of fuel every night while I'm asleep and every day while I'm at work?
The other problem is the unit puts out almost no heat. I can easily stand directly in front of it or hold my hand right in front of the vents and only feel warm air. An electric space heater puts out more heat. I am running on low elevation and I have tried both hard and soft wood settings. It is on manual with a flame height of +5, high (5) heat output and normal blower speed. There seems to be enough draft. I can hear it and see the flames moving about rapidly. I think the problem maybe it is not getting enough pellets. On those settings it can sometimes go 10-30 seconds before I see any more drop into the pot. The flame sometimes hits the top of the diamond but most of the time is either down in the pot or just an inch or two out of the pot.
The stove is not dirty. It has only had a few bags run through it. I clean it thoroughly after every back before I try something else in an attempt to make it work. I'm looking for some help here first as I really have no desire to ever deal with my dealer again. I'm honestly just tired of how inept they are.
I have tried searching for answers but have not found any that work. Any help or direction of where I can find help is greatly appreciated.
Thanks