I have the summersheat 55-SHPEP. It was just installed and noticed when i did the test run, the auger did not turn. This is my very first pellet stove. So I figured, well maybe I missed it and put some pellets in the hopper. Pressed ON and SU for start up appears. I hear noise coming from the pellet stove of a turning or something(Vibration of a motor).. the blower is blowing outside.. the ash box area has a glow to it. Am I missing something with button pushing or could the auger be no good on a machine that has never ran? Tech support is closed and says to call back during business hours, but fails to tell me when that is. I checked to make sure all the seals were closed, the door and ash pan and they are. I hit the on button a second time and still nothing but keeps saying SU on the display. Can anyone help me? Im hoping this is a simple fix that just wasnt in the manaul, or at least i didnt see anything in the manual.
thank you bunches!
thank you bunches!