Hi everyone. We bought a brand new VC non-cat Defiant about six weeks ago. We did the break-in burns as required.
Now, once we get a fire going, we get lots of smoke in the house. The fire is burning well, so I do not suspect lack of draw. The airwash feature is NOT keeping the glass clean. It is practically blackened after just one fire, before which I cleaned it thoroughly with soapy water. I haven't been able to figure out how the smoke is getting in. The stove is completely unusable before the house smells so bad for several days after attempting to use the stove. Also if you stand in front of the stove and look down on it to where the oval-to-round adaptor is attached to the stove collar: there is enough of a gap between the adator and the stove collar itself to see the fire burning inside the stove. It's hard for me to believe this is normal.
The dealer first suggested I let the stove burn an extra 15-20 minutes before starting to close the air supply -- I guess to ensure the fire was hot enough for the flue. That didn't help at all. He also suggested the chimney cap may be clogged. But I had the chimney swept just prior to installing the new stove.
We previously had a Defiant Encore (installed 1987). It had lots of rust from previous owners, and had really declined in its ability to put out heat. But it never caused any smoke in the house.
Now the dealer isn't even taking my calls, so I am desparate for some help!! Thanks, Jason