Newly installed Englander 55-CAB80 startup issues

[Juddct]

Hello all,

Just installed my first pellet stove and am having some startup issues.

A few potentially important details:

Walkout basement install
Vented directly outside then up 5’ - relatively standard install
Purchased at Lowe’s last year as a floor model
Model has the control box on top that says “smart stove”

Issue:
When I start up the unit, the auger slowly fills the burn pot until it ignites. Once started, the auger seems to not be feeding quickly enough to keep up with demand and the fire burns out causing the unit to read “failed to start - shutting down”

Could it be possible that the lower auger is getting pellets but too auger isn’t feeding it quick enough or at all?

Obviously I will call customer service but wanted to post here as well.

Thank you for any assistance.

Judd

 

[Washed-Up]

Kinda need the make and model of your stove…do you have an outside air kit installed? Is it possible that it’s the pellets? Some have better success with different brands of pellets as well

 

[Juddct]

Sorry, New Englander 55-SHPCAB80

Outside air kit is installed and is a pretty short run.

The pellets I bought could be the issue? Some are pretty long. Could that be the issue?

 

[Washed-Up]

Length will cause an auger jam in some units…you could try breaking them up…or try another brand

 

[Juddct]

Will give it a try. Thanks for the tip!

 

[Juddct]

Hello,

Tried two other brand of pellets and still no luck.

Checked igniter and i was set back a little far (1/4"), moved it forward and the fire starts fine.

The issue I am having is that the pellet feed doesn't seem to be keeping up with the fire and it eventually burns out, assuming this is what is meant by proof of fire.

Called Englander but cannot get through and the call is automatically dumped, sent an email as well.

Any other items I could check out?

thanks all.

Judd

 

[johneh]

What is your feed rate set at?

 

[Juddct]

To my knowledge not adjustable as it has the smart stove thermostat.

 

[Mt Bob]

Your stove has a thermistor,for checking stove temperature. You need to make sure it is postioned where it is supposed to be.Also make sure the 2 wires are plugged into the control panel.Make sure to unplug stove before tearing it apart. The manual on your stove is terrible,you may have to call England's to get this information.

 

[johneh]

Next stupid question is the stat calling for heat?

 

[Juddct]

Next stupid question is the stat calling for heat?

I set it 15-20 degrees over air temp, so I would assume so?

 

[Juddct]

Did a little more digging and found a few potential items.

Took the top control panel apart. Not sure if I dislodged it or it was this way, but the wires for the vac switch were disconnected. Also, the connection for the thermostat is just a jumper, there are no lead wires coming out of it. Is this normal?

Lastly, the room temp sensor wire was bundled up and stuffed into the back of the stove behind the panel…

 

[Mt Bob]

Might be worth a try. The room probe is so you can move it out a bit away from stove.The T-stat jumper needs to be there, The one all the way to the right- "stove", might unplug and make sure terminals are ok,and follow wires into stove and see if the other end if it looks OK.