Osburn customer service!!!

[Sully]

I have posted a lot on here last few days so sorry in advance lol. I just can't keep this to myself. Osburn customer service is awesome I called about a leaking gasket. No hassle no questions just a "ok we will ship you factory replacement part". I was caught completely off guard. That was to easy. Osburn just earned some big respect points with me.

 

[macattack_ga]

Glad you have had a good experience. It wouldn’t take much to best Regency’s customer service.

 

[etiger2007]

SBI has always done me right , even a compete stove replacement !

 

[Sully]

The original gasket started to come apart right at the seam. Dealer sent someone to replace but they uses a regular white gasket. Door did not close tight after that so doing some research I saw osburn uses the high density gaskets. So I bought a new one from stove shop. Not sure if it was high density but t was black. Well it did not do trick either. I can clearly hear and see when fire is going hard air pulling from bottom of door. So hopefully the replacement they send me does trick. If not I will call back and see about a door lol.

 

[Backwoods Savage]

Always good to hear when a manufacturer gives good customer service. Good that you reported this on the forum. Let folks know when good things happen.

 

[aansorge]

I've had similar results...good company!

 

[laynes69]

Me too. Nothing but good things to say about SBI.

 

[bag of hammers]

I just replaced the door gasket in my 2200 - a few years old and had a frayed spot I used the SBI / Osburn gasket kit - Door sits tight with no adjustment needed. Good on them for sending you the gasket for free - if it's a kit they're sending (silicone included) that's a $40 part. Based on many stories here they will take care of you. Hope that does the trick..