MansfieldOwner said:
That Pacific Energy Summit needs a 7/8" gasket, in case you couldn't find out. Our dealer didn't know and PE is a lousy customer-service company. The dealer had to order a box of it to replace a factory-defective gasket and wasn't very happy about it, since they haven't had call for that size in over seven years' of business. For all it's worth, during the two times that it was replaced, no one mentioned anything about waiting an hour. Guess it would depend on the sealant. Definitely something you could do on your own, having watched them twice. Hope this helps.
Guess it depends on the dealer you deal with.
The dealer I bought my Summit from, is useless. I found a great dealer right here on the hearth that has been awesome.
The couple times I spoke with PE direct, they were very helpful and knowledgeable. Not sure what you problem was, or if you spoke with PE direct about something, so can't say why you feel scorned enough to make that statement. Whenever anyone replaces a gasket, it helps to measure it to confirm the size. And most folks do the research before repairing something.
Sounds like your more a watcher than a hands on person.
The BS the dealer gave you about ordering a whole box of 7/8" gasket is purely BS. PE has pre-cut bagged gaskets available for replacement.
They did change the size over the last few years from 5/8" to 7/8". Most sealants used for any type of sealing need some time to cure. And usually state so on the container.