Got a call last night from a relative who told me he thinks the blower for the left side of the heat exchanger isn't working. He noticed that his house is colder than usual so he checked the settings and that's when he noticed no airflow out of the left side tubes on the heat exchanger. The unit is a 2005 Castile that he's had since new. I told him I was sure that there was only one convection blower and if air was coming out of the right side, then it wasn't the motor. Looking at the exploded diagram, the Quad uses the dual squirrel cage blower. I'm thinking that the blower isn't seated right, there's a blockage in the heat exchanger, or maybe one of the squirrel cages is missing / broken. I don't have any experience with these stoves. Before I drive all the way over to look at it, does anyone have any advice for me? Other than this issue the stove is running normally. He called his dealer who told him he was backed up at least two weeks to get a guy out there. The stove was completely serviced this summer by the dealer. Could the service guy have done something to cause this? It was fine last winter.