We have a Quadra Fire Classic bay 1200 that drops pellets won't start. The red light comes on and the stove drops pellets but it does not light...if I empty the pellets from the burn pot and hit the call button... then on this second try the stove will call for pellets and it will light and burn..it will continue to light and burn...until you turn the thermostat down ......then after the stove has cooled down it will call for the pellets...they will drop... but it will not light until you go through above procedure again.