Quadra Fire Trekker - Soot buildup on glass

Mr.Krans

New Member
Dec 2, 2019
2
Leominster, MA
I recently bought a Quadra Fire Trekker pellet insert and have been sorely disappointed by the overwhelming amount of soot buildup on the glass. I have previously owned a Harman Accentra insert and a Quadra Fire Mt Vernon insert, and I am accustomed to moderate soot on the glass, but the soot blacks out 1/2 the glass in a single day, the picture below is the soot and ash buildup in 1 week, which seems ridiculous for a top-of-the-line stove.

I am using premium New England wood pellets, which is the same brand I have used in my other stoves. This Trekker has constant airflow coming from the bottom of the burn pot, which shoots embers throughout the firebox and onto the glass. The stove goes through a purging mode as it shuts down, which sends a flurry of embers out of the burn pot. The firebox is quickly filled filled with ash, but the ash pan is basically empty (I have cleaned out the firebox about 10 times and the ash pan 0 times).

Most forums blame poor airflow for soot buildup on the glass, but this stove is brand new so all of the fans should be clean, and it seems to me like the excessive airflow is the cause of the soot buildup.

Is there a way to reduce soot on the glass on the Trekker or did Quadra Fire take a giant step backwards in designing this stove?
Trekker Soot.jpg
 

FultonHearth

New Member
Dec 2, 2019
2
Pennsylvania
I have a brand new Trekker on my showroom floor that has the same issue. Mine might even be even worse than your picture. We have burned Energex and O’Malley pellets in it, not the best grade pellet but not the worst. I point out to every customer that the ash will build up on the shelf around the burn pot and not fall into the ash pan, which is one reason many choose a Harman. The ash pan basically is just there to catch what falls out of the burn pot while scraping. Also, if the ash pan is not shut just right the stove will howl like a jet engine.
 

bgk

New Member
Nov 14, 2019
7
Here
Drives me nuts. I find myself cleaning it every day or two. I’ve found mean green degreaser works best for me- better than simple green and dawn dish soap and water.
 

FultonHearth

New Member
Dec 2, 2019
2
Pennsylvania
Drives me nuts. I find myself cleaning it every day or two. I’ve found mean green degreaser works best for me- better than simple green and dawn dish soap and water.
careful using any cleaners that contain ammonia, it will etch the glass and turn in white and you won’t be able to see anything. I would grab some wood stove glass cleaner from your local hearth shop. Or you can take some of the light, gray fly ashrun it over the glass with a damp paper towel, it works like a compound to remove build up on the glass. Finish off with a clean paper towel.