Quadra Fire Trekker - Soot buildup on glass

Mr.Krans

New Member
Dec 2, 2019
2
Leominster, MA
I recently bought a Quadra Fire Trekker pellet insert and have been sorely disappointed by the overwhelming amount of soot buildup on the glass. I have previously owned a Harman Accentra insert and a Quadra Fire Mt Vernon insert, and I am accustomed to moderate soot on the glass, but the soot blacks out 1/2 the glass in a single day, the picture below is the soot and ash buildup in 1 week, which seems ridiculous for a top-of-the-line stove.

I am using premium New England wood pellets, which is the same brand I have used in my other stoves. This Trekker has constant airflow coming from the bottom of the burn pot, which shoots embers throughout the firebox and onto the glass. The stove goes through a purging mode as it shuts down, which sends a flurry of embers out of the burn pot. The firebox is quickly filled filled with ash, but the ash pan is basically empty (I have cleaned out the firebox about 10 times and the ash pan 0 times).

Most forums blame poor airflow for soot buildup on the glass, but this stove is brand new so all of the fans should be clean, and it seems to me like the excessive airflow is the cause of the soot buildup.

Is there a way to reduce soot on the glass on the Trekker or did Quadra Fire take a giant step backwards in designing this stove?
Trekker Soot.jpg
 

FultonHearth

New Member
Dec 2, 2019
2
Pennsylvania
I have a brand new Trekker on my showroom floor that has the same issue. Mine might even be even worse than your picture. We have burned Energex and O’Malley pellets in it, not the best grade pellet but not the worst. I point out to every customer that the ash will build up on the shelf around the burn pot and not fall into the ash pan, which is one reason many choose a Harman. The ash pan basically is just there to catch what falls out of the burn pot while scraping. Also, if the ash pan is not shut just right the stove will howl like a jet engine.
 

bgk

New Member
Nov 14, 2019
22
Here
Drives me nuts. I find myself cleaning it every day or two. I’ve found mean green degreaser works best for me- better than simple green and dawn dish soap and water.
 

FultonHearth

New Member
Dec 2, 2019
2
Pennsylvania
Drives me nuts. I find myself cleaning it every day or two. I’ve found mean green degreaser works best for me- better than simple green and dawn dish soap and water.
careful using any cleaners that contain ammonia, it will etch the glass and turn in white and you won’t be able to see anything. I would grab some wood stove glass cleaner from your local hearth shop. Or you can take some of the light, gray fly ashrun it over the glass with a damp paper towel, it works like a compound to remove build up on the glass. Finish off with a clean paper towel.
 

WarrenZ.

New Member
Feb 10, 2020
30
USA
Interesting thread. I am a new TREKKER owner but haven't even gotten it running yet. ERROR 3 on the thermostat/device isn't letting it start up. Any idea where I should look to solve this? Dealer isn't able to send anyone over until next week.
Isn't there a small groove, inside, along the bottom of the glass, that's supposed to keep the glass clean? Maybe that area gets blocked and doesn't do its job.
 

Former Farmer

Minister of Fire
Apr 12, 2008
557
NE Wisconsin
When I clean the glasss on my Castile insert, I take a wet paper towel and wipe it off, followed by using a dry paper towel. It works very well for me.
 

bgk

New Member
Nov 14, 2019
22
Here
careful using any cleaners that contain ammonia, it will etch the glass and turn in white and you won’t be able to see anything. I would grab some wood stove glass cleaner from your local hearth shop. Or you can take some of the light, gray fly ashrun it over the glass with a damp paper towel, it works like a compound to remove build up on the glass. Finish off with a clean paper towel.
No ammonia in the cleaners I use.
 

WarrenZ.

New Member
Feb 10, 2020
30
USA
I found my glass was much cleaner when I lowered my heat level to three and left the tuning at five. Try to get your maximum flame height to be between 6 and 9 inches. It also should not look like a blow torch. Quad has said in some of their videos that if the flame is too high it will result in black soot on the glass. I vent directly out the back.
 

Grader07

Member
Jan 14, 2017
15
Maryland
I have a Trekker that was just installed inJanuary of last year. I have a thread posted on here about possibly trying soft pellets( Easy Blaze Pellets). The glass in my trekker gets filthy really fast too. I have burnt every hard wood pellet available in my area now as i have finally been able to get some Hamers hot ones and that still didnt solve the issue. I have an OAK installed and have tried with and without it. Still get the gray/white look to glass on top half of glass and black sooty look on sides. Heat setting on 5 and feed rate on 2. Works the best on these settings as ive tried a lower heat seating and rate on one. As mentioned in my other post my Mt Vernon burns great so im thinking its the stove issues...
 
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WarrenZ.

New Member
Feb 10, 2020
30
USA
I have a Trekker that was just installed inJanuary of last year. I have a thread posted on here about possibly trying soft pellets( Easy Blaze Pellets). The glass in my trekker gets filthy really fast too. I have burnt every hard wood pellet available in my area now as i have finally been able to get some Hamers hot ones and that still didnt solve the issue. I have an OAK installed and have tried with and without it. Still get the gray/white look to glass on top half of glass and black sooty look on sides. Heat setting on 5 and feed rate on 2. Works the best on these settings as ive tried a lower heat seating and rate on one. As mentioned in my other post my Mt Vernon burns great so im thinking its the stove issues...
I have been experimenting with different heat and tuning settings and found that heat 4 or 5 (front of inside door temp 425F and 450F respectfully) and tuning 2 work really with my set up, venting directly out the back.

There is an "air wash" system on the Trekker. The vent can be seen when you open the door to the inside of the stove, just above the pull handle that is used to empty the fire pot and the rope gasket:
image0-1.jpeg


It's the long part held on by two screws. I vacuum that area and had sucked the gasket forward, partially blocking that slot. I removed the ash tray and reached up and gently pushed the gasket back toward the rear of the stove with the back of my hand. This reopened that slot slightly more, allowing more air to "wash" the glass. Give that a try and get back to us! Here is a picture of that area from the manual. (I added the AIR WASH and the arrow):

image1-1.jpeg


I couldn't identify that specific part in the parts list. It just seems to be part of the "Firepot Riser Assembly".

The air wash is gentle to say the least, and you'll still get light brown ash build-up around the edges of the glass over a few days. I am burning Agway pellets and they have worked well for me for the last two seasons.

Quick, black build-up, according to Quadra-Fire, is due to too high of a flame. Your setting of 2 for tuning should give you a nice, 6-9 flame for almost the entire burn.

image0-2.jpeg

image1-2.jpeg
 
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