I 've been away from this forum for a while, I did a search but was not able to find the info I needed. I have a Castile stove. The plate that covers the "Heat Tubes" in the top of the stove has fallen down several times now. it lands directly over the burn pot. We have been home and awake every time this has happened, so far. Has anyone removed this plate and ran the stove without it? Does it have a function other than decorative? I contacted Quadrafire directly and was told "we don't deal with customers, contact the store you bought it from" which I found very upsetting. If I had known this was how they dealt with their customers I think I would have look for another brand.