Ravelli firex crack help

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Manly

Feeling the Heat
Aug 8, 2017
497
CT
Just this morning notice a prominent crack in the firex insulator on the back of my Ravelli Francesca combustion chamber. it runs from one outer edge to the center of the pellet drop chute. Only on one side of the drop chute, not straight across the entire panel. This wasn't cracked when I cleaned the stove not too long ago. It looks fairly deep, possibly through the entire depth. I have read these are fragile and do develop cracks at times. Can this be repaired with a cement or adhesive. I looks kind of ugly once you know its there. Any input greatly appreciated. Jim
 

Manly

Feeling the Heat
Aug 8, 2017
497
CT

I did see that thread when initially searching. My crack is also in the identical spot. Does anyone know if there was any resolve to this issue with Ravelli or their local seller? Would this one crack compromise the metal wall of the chamber? I may call the dealer who I purchased from but they are notorious for non-service after sale. I would appreciate any further input. Thanks, Jim
 

Bioburner

Moderator
Aug 4, 2012
7,317
West central Mn
The firex is there to keep the back of the stove cool by reflecting the heat forward. I have the same issue on my Ecotek and a old Whitfield and a now replaced on a Countryside. Have no known issue with running the stoves. When I believe one will have issue is when the stove back starts to have a direct path to the fire and its radiant heat.
 

Manly

Feeling the Heat
Aug 8, 2017
497
CT
I will keep an eye on this. When I take the Stove down for a deep cleaning in the spring I will remove these panels and check the metal condition. I don't suspect it will be a problem but it just grinds my gears when relatively new products start going sideways. I had to replace the auger motor before the end of the first season.
 

Lake Girl

Moderator
Nov 12, 2011
6,940
NW Ontario
I will keep an eye on this. When I take the Stove down for a deep cleaning in the spring I will remove these panels and check the metal condition. I don't suspect it will be a problem but it just grinds my gears when relatively new products start going sideways. I had to replace the auger motor before the end of the first season.
Motor on warranty? From the warranty info, the Firex isn't covered.
 

Manly

Feeling the Heat
Aug 8, 2017
497
CT
The auger motor was most likely a warrantied part. Once I isolated the problem it was much quicker and hassle free to pick up a gear motor from Grainger and get the stove back on line. I get a very good discount on Dayton motors and it wasn't worth my time hassling with the vendor. It appears the original motor was either defective gear box or not aligned properly. I thought the augur was noisy when initially installed. The new gear motor is silent operation.I picked up a spare motor but don't anticipate another failure for sometime. The firex I can deal with. Thanks, Jim