Ravelli stove flame problem

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Flame dies away as in going out completely? Does your stove have a Proof of fire switch? It might need cleaning if so. Or auger not running properly. Auger noise is present in a lot of stoves, some more noticeable than others. I would look at yours to see if something is not right with it, it does sound like it needs attention. What model Ravelli do you have?
 
Flame doesn't die completely. We have the manual and the flame looks like the "incorrect combustion" image.

The suggested solution is:
1. to increase the air %
2. Increase the loading quantity of the pellet.

We do not have access to either menu to make these adjustments.
 
Flame doesn't die completely. We have the manual and the flame looks like the "incorrect combustion" image.

The suggested solution is:
1. to increase the air %
2. Increase the loading quantity of the pellet.

We do not have access to either menu to make these adjustments.
Did the stove ever run good where it is now, or where it was before? Is it a new install? Does it use outside air? I'd check the air piping from inlet to the combustion blower. Is should be OK as there is a pressure switch, but it might not be enough.
 
Ok. Flame started to die down. Hopper was low, so I filled it and the flame grew stronger. Does a dying flame indicate the need for more pellets (prior to running out?)?
Yes if the hopper low and almost out, the flame will go out gradually. The hopper should be refilled when 1/4 full unless you want it to run out.
 
Was reviewing the manual for your stove, it certainly is a lot to get used to. There is a section on adjusting the air control and bumping up or down the pellet feed. You are going to have to get very friendly with the manual to operate and use the many features/settings this stove has. If the stove's air inlet and its exhaust path is good and clean, it sounds like an adjustment may be needed, but first ensure the exhaust path is clean, and I would have a copy of the manual handy.