RC 300 won't start the fireplace

babo

New Member
Jun 16, 2019
6
pa
Gentlemen,
the original RC300 remote is failing to start the flame. The "big button" won't even light up the remote's screen. At the same time, the"menu" and other buttons work and communicate to the fireplace.
Batteries are new.
is there anything i can do to fix it?
Thank you