Hi everyone. Hoping for some help. This is my stove: http://www.englanderstoves.com/55-shp240.html The basic explanation of what is happening in my stove is that every time i turn it on even if i set the heat range very low the pellets will pile up in my burn pot all the way to where they drop down and in. this basically results in no heat and worry from me that something is seriously wrong with my stove. I will try and snap a picture in case someone needs to visually see what is going on. It usually takes an hour to build up. The pellets that are in the pot just dont burn off like they should I guess. I have never had this problem until 2-3 weeks ago. The stove is brand new. I ran about 30 bags through with no problem earlier in the season but i wasnt leaving it on for more than 4-8 hours at a time. now I leave it on for the same or longer and end up with this problem. I have called the Englander tech support which is a giant pain in the ass so far to deal with and the best solution they have some up with is sending me some “magical parts” that “almost guaranteed will fix the problem” I have cleaned the chimney and the entire interior of the stove in every way you can imagine. I have searched and done pretty much all the standard suggestions that people have posted here and other places. Followed the stickys etc. No luck ... Oh and I burn NewEngland Wood Pellets. I was told they are the best I can get. http://www.pelletheat.com/ if anyone can help that would be awesome!