Hopefully posted in right place Can anyone help please. We have just received a replacement regency 2450. Our older unit had a defective (that did not affect use) but we decided to take them up on their offer. We have put in put now all it does when we go to light it is our smoke back into the cottage, same as when we go to add a log. We have worked with the techs. They had us check the smoke baffle over the top plates. All seemed well there. They also have us opening the damper wide open and leaving the door slightly ajar before starting fire, adding log and after adding log.chimney is same with top 3 feet over peak. Door is right now open a crack, window slightly cracked but not a roaring fire. Never had to think so much with the previous stove. Any help from others would be appreciated. We just want to be warm and smoke free.