Regency I3100 L cracks on front plate

[ErinK]

Our 8-year-old Regency I3100 L has some cracks on the front plate, on top left and right of door opening. Could these be repaired by welding, or do we need to start shopping for a new stove? We noticed the cracks midway through season last year, they seem to have grown a bit. They are still covered by the door.

 

[bholler]

If you had repaired it a while ago it could have been welded. It looks to far gone now. Are you the original owner and is the ul tag still intact? If so it is covered under warranty

 

[BigJ273]

Should have a lifetime warranty against that with Regency

 

[bholler]

Should have a lifetime warranty against that with Regency

Yes but only for the original owner and if the I'd tag is legible and in place.

 

[ErinK]

Thank you, super helpful! We are the original owners. Looks like we will need to pull the blower off to confirm that the ID tag is legible and in place. Fingers crossed.

 

[creek chub]

Thank you, super helpful! We are the original owners. Looks like we will need to pull the blower off to confirm that the ID tag is legible and in place. Fingers crossed.

Out of curiosity, were you successful in getting regency to cover the labor portion of your warranty even though it’s past the 5 year mark?

 

[bholler]

Out of curiosity, were you successful in getting regency to cover the labor portion of your warranty even though it’s past the 5 year mark?

No regency will not cover labor after 5 years. But the dealer may.

 

[creek chub]

No regency will not cover labor after 5 years. But the dealer may.

My post was intended to the poster to answer regarding their personal claim.

 

[ErinK]

Hi - Unfortunately we are having trouble locating the receipt. :-( :-( We have all the other installation paperwork and permit from the town etc. We might be out of luck...

 

[creek chub]

Hi - Unfortunately we are having trouble locating the receipt. :-( :-( We have all the other installation paperwork and permit from the town etc. We might be out of luck...

Your dealer should be able to get a copy of your bill of sale. Have you contacted them?

 

[bholler]

Hi - Unfortunately we are having trouble locating the receipt. :-( :-( We have all the other installation paperwork and permit from the town etc. We might be out of luck...

You shouldn't need the receipt

 

[creek chub]

You shouldn't need the receipt

Regency required a receipt/bill of sale for my warranty claim

 

[davidmsem]

Regency required a receipt/bill of sale for my warranty claim

Wow. In the end Regency did not stand behind the product? I'm in the same situation, I have pictures of the install going in, and am the original owner. That is very disappointing if that is the case. Ugh. What did you end up replacing the unit with? My unit cracked almost exactly as did yours.

 

[ErinK]

The local small business that sold and installed the stove for us told us that we had overfired the stove and that this voided the warranty. He was unwilling to help us contact Regency to see if they would support a claim. We are very disappointed and in the midst of looking at replacement options. It is true that we have overfired the stove on a few occasions but not regularly, and since others are having this same issue it seems this is likely not due to misuse of the stove.

 

[davidmsem]

The local small business that sold and installed the stove for us told us that we had overfired the stove and that this voided the warranty. He was unwilling to help us contact Regency to see if they would support a claim. We are very disappointed and in the midst of looking at replacement options. It is true that we have overfired the stove on a few occasions but not regularly, and since others are having this same issue it seems this is likely not due to misuse of the stove.

Sorry to hear this. I'm curious what your replacement will be?

 

[BigJ273]

If you overfired the stove, I really can’t blame them. Still sucks tho

 

[JMase]

The local small business that sold and installed the stove for us told us that we had overfired the stove and that this voided the warranty. He was unwilling to help us contact Regency to see if they would support a claim. We are very disappointed and in the midst of looking at replacement options. It is true that we have overfired the stove on a few occasions but not regularly, and since others are having this same issue it seems this is likely not due to misuse of the stove.

I’m in same situation. 5k for a new regency is crazy

 

[davidmsem]

I’m in same situation. 5k for a new regency is crazy

I will never purchase another regency after my experience. They did provide a smaller unit under warranty which was a nice gesture, especially since I did not have a receipt (had pictures of the installation), but the unit was much smaller and would not fit the length of wood already cut.

I sold the warranty to get some money and used that to get a Pacific Energy Summit.

 

[begreen]

I will never purchase another regency after my experience. They did provide a smaller unit under warranty which was a nice gesture, especially since I did not have a receipt (had pictures of the installation), but the unit was much smaller and would not fit the length of wood already cut.

I sold the warranty to get some money and used that to get a Pacific Energy Summit.

The Regency insert was not the issue. Strong draft causing the overdraft plus a lack of instrumentation led to inadvertent overfiring of the insert. Correcting these issues would help either stove.

Both the Summit and the i3100 are easy-breathing stoves. They work quite well on a short 1 story chimney. However, a 25+ ft. flue system can put them into overdraft range. This is true of other inserts as well, but few (maybe none?) directly address this issue with a dealer-guided modification. This is likely due to EPA testing and UL certifications which are at a fixed draft.

 

[davidmsem]

The Regency insert was not the issue. Strong draft causing the overdraft plus a lack of instrumentation led to inadvertent overfiring of the insert. Correcting these issues would help either stove.

Both the Summit and the i3100 are easy-breathing stoves. They work quite well on a short 1 story chimney. However, a 25+ ft. flue system can put them into overdraft range. This is true of other inserts as well, but few (maybe none?) directly address this issue with a dealer-guided modification. This is likely due to EPA testing and UL certifications which are at a fixed draft.

I understand your points well.

My takeaway (and warning to others) is that Regency made the process much more difficult than it needed to be. I asked for an allowance toward a more expensive unit in their line and they refused. So they added a bunch of work and aggravation to me. That's fine, they just lost a customer. I'm certain they will do just fine without my business.