Santa Fe overflowing with pellets

[Wood Heat Stoves]

Troubleshooting information from the manual-

Symptom-
Call light on. No fire.
Partially burned fuel in
firepot.

Possible cause-
Firepot clean-out plate not closed.
Firepot is dirty (missed ignition).

Corrective action-
Check that firepot clean-out plate is fully
closed.
Clean tirepot. Make sure there is no clinker
in the firepot.
Clinkers may have to be broken up with
firepot scraper tool or other means.

Symptom-
Call light on. No fire.
Unburned pellets in
firepot.

Possible cause-
Firepot clean-out plate not closed.
Firepot is dirty.
Ignition hole blocked.
Igniter not working.
Control box defective.

Corrective action-
Check that firepot clean-out plate is fully
closed.
Clean firepot. Make sure there is not a
clinker in the firepot. Clinkers may have to
be pushed out of firepot with firepot scraper
tool or other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch male /female
spade connectors.
Replace control box.