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My serenity does not run out of pellets...what I mean by that is...it will not empty the hopper, it burns down until about 3 or 4 inches left and the stove will go out. I don't think this is normal...
Probably letting in enough air in around the auger and the vacuum switch stops the feed. Has happened in couple other stoves. That's why some Harman stoves have a latch on the hopper lid.
yeah I don't know I never let mine get that low,I top it off morning and evening. My hopper is pretty low now so I will run it out and see what happens.That few of pellets in the bottom is not gonna burn very long anyway so why let it get that low.