I ordered my new insert on 7/1 and am already having doubts about my dealer and am looking for some advice. When I placed the order he told me the insert should arrive within 2-3 weeks and would be installed in the end of July or beginning of August. He said my timing was "perfect" and he would have it installed before his busy season started. When the middle of August rolled around and I hadn't heard from him, I thought I would call to check on the expected delivery date. When I called he was out of the office, so I talked with his secretary, who took a detailed message and said he would call me back that afternoon. Four days went by with no call, so I called him again. Same routine, detailed message and was told he would call me back that day. Six days pass with no call, so I call again. I finally get him on the phone and he acts as if I'm bothering him for calling. He new my name and exactly why I was calling, so obviously he got my messages. He was very short and said don't worry "your on my list". When I asked him when the stove would be in, he said he had to call the manufacturer and find out. He also said something about having my stove held up until he had more orders from that manufacturer so he could save on freight charges. I'm concerned that if he won't return my call prior to installation and receiving full payment, how bad will he be after he cashes my check? Should I try to cancel my order, get my deposit back and buy from another dealer? I was very easy going when I called and wasn't angry about the stove being late (it is still August), I just wanted a time-frame. So I was totally shocked by the poor customer service. Any advice would be appreciated.