In March 2021 we replaced our stove with a Sirocco 20.1 and installed it ourselves. We wanted to get a more efficient stove because, after 37 years we still like burning firewood but we want to have to haul less of it.
From the beginning the best we could get is about a 6 hour burn. They advertise a burn time of 'up to 20 hrs" for this stove. We've been using wood stoves since 1986, so we are not new to this.
We pointed the problem out to BK reps right away. Over the next 26 months we've had 18 emails and a number of phone conversations, none of which solved the problem.
We burn well seasoned, prime spruce firewood. The chimney is CSA certified, insulated and goes straight up inside 12 feet and 8 feet above the roof.
This spring a rep came out and changed the combustor, but unfortunately, it didn't help.
Subsequently we inquired about other possible solutions, or failing that, replacing the stove, to which we got no response. Two more inquiries also got no response.
Any ideas out there?
From the beginning the best we could get is about a 6 hour burn. They advertise a burn time of 'up to 20 hrs" for this stove. We've been using wood stoves since 1986, so we are not new to this.
We pointed the problem out to BK reps right away. Over the next 26 months we've had 18 emails and a number of phone conversations, none of which solved the problem.
We burn well seasoned, prime spruce firewood. The chimney is CSA certified, insulated and goes straight up inside 12 feet and 8 feet above the roof.
This spring a rep came out and changed the combustor, but unfortunately, it didn't help.
Subsequently we inquired about other possible solutions, or failing that, replacing the stove, to which we got no response. Two more inquiries also got no response.
Any ideas out there?