I’m sure this topic has been cover many times but wondering if anyone has the issue with same fireplace. It’s a supreme ambiance elegance 40. I cannot load wood unless fire is completely out and just coals, which is typically when I like to load. But sometimes there’s times I need to open to readjust. Every time I open the door I get ash flying all around and smoke in my face. Seems like the firebox being really tall doesn’t help. It also seems as if the air wash blows the smoke right out the top as soon as the door is open. My buddy has no issues on his smaller stove. I don’t think he has an air wash though and rarely needs to clean glass. Mine doesn’t seem like the air wash helps at all as I have to clean it every single time I light the fire.