sooteater cleaned..but

[steeltowninwv]

Sooteater cleaned the chimney great...but..as I worked it up the chimney..I came to the cap..I could feel I was in the cap...cleaned there for a few seconds then brought back down..when I got it out the chimney there was no sooyeater head attatched to the rods...so I thought it must be stuck in the cap...neighbor came over and went on roof and looked down the chimney..he said there was nothing there..so I went to bottom..nothing there...we were just figuring out how we were gonna remove the stove to help us find where it was stuck...and I walked around the yard and the head was in the gutter...

(broken link removed to http://i45.photobucket.com/albums/f53/steeltowninwv/2011-11-29100532.jpg)

 

[mecreature]

thanks for the Tip...

 

[DanCorcoran]

I haven't bought one yet, so can't tell from the photo what happened. Did the head unscrew from the shaft, or did the shaft break, or...?

 

[BrotherBart]

Looks like the shaft broke. Part of it is still attached to the head along with the quick disconnect.

He needs to send'em a note and get some warranty action. I sent them a question about mine after I got it and they responded within a day.

 

[Joey]

Never heard of that happening before, must have been a defect in the fiberglass shaft. It takes a lot to break something like that. What kinda drill were u using,,,just curious????? Hope ya have your receipt,,,give them a buzz,,,i'm sure they will make good on it, at least ya have a clean chimney !!

 

[steeltowninwv]

emailed gardus and sent them a pic of what happened...they said they would replace and send me a new one...looks like their customer service is gonna be great...i liked how it did on my chimney...so i cant complain about the product at all..and it was super easy!

 

[wannabegreener]

Was that the first time you used it? I've used mine about 4 or 5 times. Just wondering.

 

[steeltowninwv]

yep first time

 

[wannabegreener]

The good thing is that it wasn't stuck in your chimney. The better thing is that they will replace it for free.

 

[fire_man]

I think your sooteater thought it was really supposed to be a guttereater!
Glad to hear their customer service is good. I keep saying one of these days I'm gonna try one of those things. I keep hearing nothing
but good things about the Sooteater.

 

[Steamer]

I have used mine three times in a couple of years.
I found it works just as well cleaning at 1/2 speed and is easier to control and chimney is just as clean as when going full bore.
No need to go fast as there is no gain.

 

[ccwhite]

Just got mine and used it for the first time. Flawless!! I love it. No more going on the roof! Now I will actually keep my chimney clean LOL