St. Croix Prescott problems - newbie owner

[scottymon]

Purchased a used stove from a friend and had it professionally installed yesterday - was cleaned and serviced - but it over-feeds pellets and creates too much fire, some of the ignited pellets even spill over into the ash catcher. I've tried different damper settings but the problem remains - maybe slightly better with wider damper opening. The dealer where my friend purchased the stove is out of business. Any ideas how I can fix this problem?


thanks!

 

[scottymon]

Right now I have it running without the thermostat - pulled the wires from the control board and the stove is feeding properly with a good flame - I can adjust the heat output setting from 1 to 5 but changing the setting seems to make no difference - wondering if it's just on low. Green power light is flashing as normal indicating no thermostat. The manual is short on information - can the stove be run without the thermostat?

 

[Mt Bob]

which model prescott?Did you change switch to manual after dissconnecting t-stat?

 

[scottymon]

Prescott EXP, about 3 years old. I pulled the jumper on J9 to disable smartstat. Is that what you mean by changing switch to manual?

 

[Mt Bob]

the manual I am looking at shows a 3 position switch on the control panel.

 

[scottymon]

Looked again at both the installation and operation manuals - nothing on a three way switch on control panel. Looked at panel and didn't see anything either. Could you upload a pic of the page of your manual showing the switch?

 

[Mt Bob]

Go to wwwstcroixstoves.com You can look up manuals,and the updated control panel.it does not show the older non switch manual.Stove probably way older than 3 years,never been updated.So I cannot help you much more,but maybe you will find enough info on their website.Good luck.

 

[scottymon]

Talked to a dealer - all you have to do is attach a small loop of wire to the terminals where the thermostat connects