Start up problems Jotul 350 Lil Diamond Gas Insert

lawredcon Posted By lawredcon, Sep 19, 2011 at 7:10 PM

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  1. lawredcon

    New Member 2.

    Oct 21, 2008
    North Central MA
    This is the start of our third season with this insert and it is the same aggravating issue every year. First the pilot light won't stay lit then when it is lit the fire lights and then clicks off. If I use the manual remote setting and turn it off before it cancels and then restart it a number of times I can get the fire to stay lit then when I turn the fire off the pilot goes out as well. The flames are very blue and wispy to start often don't get better until I have a service call and the technician resets it. What do I need to do to jsut be able to turn the gas on and light the stove each season. After the tech comes and resets it the stove works flawlesly all winter.
  2. jotulguy

    Feeling the Heat 2.

    Oct 9, 2010
    central Pa
    when you light the pilot do you hold the knob down for 30-45 seconds? if not it isnt heating up the t-couple. that is what keeps the pilot light on.
  3. DAKSY

    Patriot Guard Rider Moderator 2.
    Staff Member

    Dec 2, 2008
    Averill Park, NY, on Burden Lake II...
    It sounds like you're having a venting issue. Light the pilot & leave it on for a half hour or so.
    Let it warm up the firebox and allow the direct vent to start working properly.
    This time of year is not particularly conducive to getting a draft started & I've seen
    DV units try to vent out the intake side rather than the exhaust. This will work for
    a little while, but the design of the DV cap has the cooler air of the intake BELOW the exhaust.
    If your unit starts to "reverse vent," the exhaust goes out the lower (intake) section & rises up to get
    sucked into the upper (exhaust) section. The exhaust has no O2 left in it & the flames will lift off
    the burner & extinguish themselves, taking the pilot out as well.
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