I purchased from Lowes the Englander 55-SHPEP pellet stove..Here are my problems questions..please note that I have contacted tech support over 6 times and each tech gives a totally different answer...sometimes opposite than the tech prior! I am extremely frustrated to say the least.
Question 1: when we stand or put our hands under the small angled windows there is warm air blowing out..not from the window, not from the ash pan...but much lower...if your toes touche the bottom angled pedestal you would feel warm air blowing on them ...one tech said we have an air leak and to make sure all screws are tightened..another told us that that is how the stove cools its parts off and it is supposed to be like that...Who is right?
Question 2: The blower does not always change speeds..we sometimes do not hear a difference from setting 2 to 8. and it does not blow out as far ...keep in mind this stove is only 2 months old...one tech told us to change factory settings..we did ..did not help..another told us we need a new blower..and sent us one ..we did not yet install because I am not convinced it is the blower...the blower works..it just doesnt change speeds...So before I went to the trouble of changing the blower I called Englander yet again...and this tech told be that the stove computer needs to be rebooted...because it is the computer that regulates the blower speed...SO...he tells me how to reboot...I do that and now the auger is not rotating
I did this late friday...and could not contact him back..it is Saturday ..they are closed...
Why do I get so many conflicted responses..Is there anyone with this same stove that could help me?
Not many Long Islanders use these stoves....so I do not know anyone who even has a pellet stove??
Thank you so much in advance, attached is a picture of the exact stove.
Dorothy :-S
Question 1: when we stand or put our hands under the small angled windows there is warm air blowing out..not from the window, not from the ash pan...but much lower...if your toes touche the bottom angled pedestal you would feel warm air blowing on them ...one tech said we have an air leak and to make sure all screws are tightened..another told us that that is how the stove cools its parts off and it is supposed to be like that...Who is right?
Question 2: The blower does not always change speeds..we sometimes do not hear a difference from setting 2 to 8. and it does not blow out as far ...keep in mind this stove is only 2 months old...one tech told us to change factory settings..we did ..did not help..another told us we need a new blower..and sent us one ..we did not yet install because I am not convinced it is the blower...the blower works..it just doesnt change speeds...So before I went to the trouble of changing the blower I called Englander yet again...and this tech told be that the stove computer needs to be rebooted...because it is the computer that regulates the blower speed...SO...he tells me how to reboot...I do that and now the auger is not rotating
I did this late friday...and could not contact him back..it is Saturday ..they are closed...
Why do I get so many conflicted responses..Is there anyone with this same stove that could help me?
Not many Long Islanders use these stoves....so I do not know anyone who even has a pellet stove??
Thank you so much in advance, attached is a picture of the exact stove.
Dorothy :-S