Look at his pic. The roof has failed.
Oh dear! Are you sure? Maybe that's some kind of a cosmetic design element? (Doesn't really look that way though, does it.)
View attachment 195597
That's not sagging badly. These baffles will sag over time. No avoiding that. Does not affect performance. Whatever your reason for being salty, does not mean they won't back up the warranty.That's your baffle, and it's sagging quite badly, I'm 5 years in on mine and my baffle it starting to crack. They have a lifetime warranty, but good luck getting Pacific Energy to stand behind it. They'll claim over-fire.
That's not sagging badly. These baffles will sag over time. No avoiding that. Does not affect performance. Whatever your reason for being salty, does not mean they won't back up the warranty.
Did you ask the dealer for documentation of this in form of a letter from PE? Or did you just go by what the dealer said? Unfortunately, many dealers cannot be trusted.They denied mine even though it met their requirements for replacement, it had over 1/2" of deflection and was cracked. These are my dealers words not mine. He took a picture of it and sent it to them, they said no dice.
Did you ask the dealer for documentation of this in form of a letter from PE? Or did you just go by what the dealer said? Unfortunately, many dealers cannot be trusted.
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