Hi, new to the forum but we have the above fireplace have always had trouble with it. The dealer has now replaced the entire assembly with the new controller, pilot light, valve, and wiring. But the continuous pilot keeps going out. We are on propane and two fireplaces top and bottom. It's not easy getting through the access hole! Never ran out of propane either. The above fireplace has a continuous pilot and it never goes out. Love this thing when its on cause it makes things real comfy in the family room. Any ideas? The only thing they have not replaced is the hand held remote control. Thanks! Frozen Minnesota and loving it!