Story time...
So back in March I went to the stove store and ordered a VC Intrepid Flexburn. They came out to install it a couple weeks ago and couldn't get the liner down. They rescheduled to come back out yesterday to break up the clay liner. Yesterday they managed to get the flex liner down without having to break up the clay. They got the stove in to the house and the enamel coating was all cracked (I wasn't here but my wife said that they claimed damage in shipping). They are going to order a replacement. Just wondering from any dealers out there what is the average turnaround for something like this? It took 4 months to get in originally due to COVID/regular backups. Not that there is anything I can do about it but it would be nice to not have to wait another 4 months.
TLDR: Stove came in with cracked enamel. Wondering how long a replacement will take.
So back in March I went to the stove store and ordered a VC Intrepid Flexburn. They came out to install it a couple weeks ago and couldn't get the liner down. They rescheduled to come back out yesterday to break up the clay liner. Yesterday they managed to get the flex liner down without having to break up the clay. They got the stove in to the house and the enamel coating was all cracked (I wasn't here but my wife said that they claimed damage in shipping). They are going to order a replacement. Just wondering from any dealers out there what is the average turnaround for something like this? It took 4 months to get in originally due to COVID/regular backups. Not that there is anything I can do about it but it would be nice to not have to wait another 4 months.
TLDR: Stove came in with cracked enamel. Wondering how long a replacement will take.