I have a US Stove Magnolia 2015 and have burned approximately 6 fires now. I can get a good fire burning with the stove door cracked open but as soon as I close the door, the fire immediately dies down and appears to be oxygen starved, even with the damper fully open. With the door closed, moving the damper seems to make no difference at all. I called the company and they told me to remove one of the bricks in the upper corner of the stove to help improve air flow. Is this a safe thing to do and shouldn't the stove operate properly without having to remove items that the engineers included for a reason.
ps. I have tried opening doors and windows near the stove to improve airflow but this made no difference.
ps. I have tried opening doors and windows near the stove to improve airflow but this made no difference.