Warranty - Do you fix it or let the dealer?
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Husky
Feeling the Heat
Hand it off to the dealer. If you have a problem with it later and it is still under warranty they could say that you doing the repair instead of the authorized repairman voids the rest of your warranty.
Tonyray
Minister of Fire
Bioburner
Moderator
Depends some what on time frame too. I am not going to wait on a repair for two weeks and if a dealer is decent will do an exchange or something equitable. These days with email with pictures and video its easier for dealer to figure out whats wrong.
Tonyray
Minister of Fire
I agree with that also..
but I can use my Oil furnace if I have to...
would not want to wait 2 weeks either unless my dealer convinced me that ordering the part myself would also be a 2 weeks wait for delivery.
sometimes a long wait from factory is un-avoidable.
cross that bridge when I come to it..
1 more year on my warranty then I will get [at least] a new ignitor to have on hand if needed.
I see on Ebay they sell Igniters which is exact specs to Harmans right down to the Exact lenght of the connecting wires.. around 65.00..
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Some dealers will charge you a service fee minus the sometimes insultingly low manufacturer reimbursement. For instance, a dealer needs to charge $125 for a one hour service call, manufacturer reimburses $30, your net cost is $95. Also, sometimes shipping on parts is not covered and may be past along to the consumer. If you are going thru the dealer you bought the stove from, they will traditionally eat the added expenses and just make the repair.
I would read my manual. If it said anywhere in there that warranty work needs to be done by a dealer, I would stick with that, a small problem repaired wrong could lead to a more expensive problem and you may be working with a voided warranty.
So whats the problem your dealing with?
I would read my manual. If it said anywhere in there that warranty work needs to be done by a dealer, I would stick with that, a small problem repaired wrong could lead to a more expensive problem and you may be working with a voided warranty.
So whats the problem your dealing with?
Lake Girl
Moderator
If you have a good dealer, give it to them. If you have a bad dealer, I.e. One that is slow and difficult to deal with like I do, fix it so you can have heat.
My warranty just ran out, and I know if anything breaks it will get fixed post haste by the facilities manager of my house: me.
My dealer came for one warranty repair, and otherwise gave me parts for free under warrantee and I did the work. Mutual agreement and all is wel..
My warranty just ran out, and I know if anything breaks it will get fixed post haste by the facilities manager of my house: me.
My dealer came for one warranty repair, and otherwise gave me parts for free under warrantee and I did the work. Mutual agreement and all is wel..
@Fsappo
I have a very bad vibration with the distribution blower, makes a loud buzzing sound. Could be a number of things but I was going to install fiber washers on the bolts to eliminate the potential for metal on metal resonating. If that didn't resolve it then I planned on pulling the motor so i could jump it without the squirrel cage to see if it's noisy.
Dealer said no problem, try the washers, could be two weeks before they can get to it.
I have a very bad vibration with the distribution blower, makes a loud buzzing sound. Could be a number of things but I was going to install fiber washers on the bolts to eliminate the potential for metal on metal resonating. If that didn't resolve it then I planned on pulling the motor so i could jump it without the squirrel cage to see if it's noisy.
Dealer said no problem, try the washers, could be two weeks before they can get to it.
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I'd try to find the source of the vibration as opposed to hiding it with the washers, I'd start with a good washing of the blower fan, (not the motor portion), hot soapy water and a tooth brush works well. If that didn't help look closely at the blower assembly while turning it very slowly, bent? Can the motor be ran without the blower attached? if so is the vibtration still there? While removing the blower from the stove take note if the mounting flange is sitting flat agienst the stove. If the flange is warped it will cause a twist it the body of the assembly and may be the source. A few things to try.
i should also say, if the source can't be found, washer's it is
and if the dealer is involved are they going to just replace the fan? do you get to keep the used fan?
and if the dealer is involved are they going to just replace the fan? do you get to keep the used fan?
And I'm still waiting for a call when the dealer is coming out. Those fiber washers are looking much better as I wait for the phone to ring.
I agree with what others have said regarding letting the dealer fix it, if you've got a good responsive dealer. Of course, during the busy season even the best dealers can get back-logged and take some time to get an appointment. Can't claim I'd be that patient if I knew (or thought I knew) what the issue was....
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