Weak Flame on Heat n Glo 6000CLX-IPI

[Don G]

Hello,

Upon starting our Heat n Glo insert this season, the pilot lights fine, however the flame height is only about 10-20% of "normal" (at any of the 5 settings via the remote control). The pilot light appears to be the normal size and is steady.

There are no obvious blockages in the exhaust. All other gas appliances (upstream and downstream of insert) work fine.

I suspect a faulty gas valve, but my experience with these types of repairs are limited. Does anyone have any recommendations? Thanks for your time!

Don

 

[DAKSY]

My guess would be a spider's nest in the gas feed behind the burner orifice.
To access that, you will have to pull the burner, remove the orifice
& sweep the tube with a Q-Tip or pipe cleaner.
If you don't feel you can do it, call for service.

 

[Don G]

Thank you DAKSY, I appreciate your advice!

 

[Don G]

Update: You were correct DAKSY. I cleaned everything as you recommended and everything works perfectly now. Many thanks!
Don

 

[catex682]

Hi, I have the same issue. I had a dealer install a Heat N Glo 6000clx 2 years ago and didn't use my fireplace over the summer. I fired it up in November and the flame height is really low (or the pilot lights but the flames don't go. ) I had someone come out to clean out the fireplace and there wasn't anything in the orofice. Now we think it's the gas valve but I am not sure how to fix this. The dealer - California Window and Fire wants $250 dollars just to look at it. Any advice?

 

[DAKSY]

Hi, I have the same issue. I had a dealer install a Heat N Glo 6000clx 2 years ago and didn't use my fireplace over the summer. I fired it up in November and the flame height is really low (or the pilot lights but the flames don't go. ) I had someone come out to clean out the fireplace and there wasn't anything in the orofice. Now we think it's the gas valve but I am not sure how to fix this. The dealer - California Window and Fire wants $250 dollars just to look at it. Any advice?

Did someone actually pull the burner & remove the burner orifice?
The blockage is not IN the orifice. It's in the tube BEHIND the orifice.