When you receive pellets do they bring a pallet jack?

[08specB]

So yesterday I received my 3 tons of pellets from Squier Lumber in Monson Mass. When I was placing the order (months ago) they said oh yea no problem we will being a pallet jack and a forklift. They delivered the 3 tons without a pallet jack and ended up (since I wasnt home) leaving them in the middle of my garage. When placing the order I told them I had a specific place for the pellets in the garage. When I called yesterday after the delivery they REFUSED to come back with a pallet jack and said that 99% of the time they do NOT bring one on the truck because it takes up room for a ton of pellets and its a "liability".

Now I have to go rent one from Home Depot for $20 and move the tons myself which isnt hard but its a PITA. My question is has this or does this happen to you guys? Since I spent about $5k on a stove, install and pellets I would think I would be taken care of but I guess not. Sad



Jay

 

[mepellet]

Did you ask the delivery person if they could place them where you wanted them?

You don't HAVE to rent a pallet jack. You could move them by hand.

 

[08specB]

They said they couldnt fit the forklift inside the garage and yes my father in law was there and told him where they needed to go.

I know I dont need a pallet jack but I would rather not move 150 / 50lb bags by hand.

 

[1kzwoman]

You had them delivered into your garage. Here it's haul your own pellets home and unload. Most sellers will load into your vehicle.
I suggest you consider yourself lucky only handling them twice. Once to reposition and once to load stove. I split stack, carry into house, load wood box, load stove.
Gee maybe I need a pellet stove.

 

[08specB]

We are a little spoiled here in New England I guess LOL

 

[TimfromMA]

I use a hand truck and move the pellet bags 5 at a time.

 

[MountainSean]

Here they will load a full pallet onto your vehicle for you, that's it. I hired two guys who had a truck to haul the pellets one ton at a time from the store to my house then the guys, myself and my kid unloaded the bags by hand and stacked them in my shop. The whole process took three trips back and forth buying one ton at a time and unloading them all told was a fuzz under 1 hour of work.

 

[08specB]

Thank for the info guys. It bothered me because of the amount of $ I spent and what they promised me at the start. Now that I think about it its not really a big deal. I will just rent the pallet jack for $20 for 4 hours to move the two tons where I want and then stack the last ton ontop of the other two tons to save space.

Glad I was able to get 3 tons for free with my purchase so i cant complain. sorry for whining LOL

 

[moey]

Not much you can do except take your business elsewhere. Sucks...

 

[TimfromMA]

Gee maybe I need a pellet stove.

+1

 

[mr47930]

My pellets were delivered last weekend. Dump truck backed up to the garage and we unloaded them 1 bag at a time to my desiered location. Took about 30 minutes total. As the driver was packing up we noticed that the huge swinging doors of the dump bed was resting comfortably on top of my SUV

 

[08specB]

My pellets were delivered last weekend. Dump truck backed up to the garage and we unloaded them 1 bag at a time to my desiered location. Took about 30 minutes total. As the driver was packing up we noticed that the huge swinging doors of the dump bed was resting comfortably on top of my SUV

eeek, did they damage the SUV?

 

[stayfitz]

None of my pellet deliveries included pallet placement, stacking, etc. Pallets delivered up our driveway and left in front of the garage. Placement and stacking left to me...

 

[MarkF48]

Squire's delivers my pellets. The very first time I had pellets delivered I opted to have the driver put them in the barn. The fork truck couldn't fit in the door of the barn, but the forks could extend to drop the pallet as far as he could before the rear wheel of of the truck started to lift. The second pallet brought in was used to push the first in further. The third pallet I had him leave outside and I moved them later with a hand truck. In the 3 years of deliveries I've had from Squire's I don't believe I've seen a pallet jack on the delivery truck.

The deliveries now I have the driver drop them behind my barn (4 tons of pellets, 1 ton of coal this year). To move the pellets into the barn what I do now is hook up my 4x8 trailer with sides removed to my tractor, load up the trailer, back the trailer into the barn and hand stack the pellets and coal bags. It actually works well this way as I can stack them out narrower against a wall rather than the footprint of the pallet sticking out further into the barns floor space. Between myself and my wife it takes maybe a couple of hours. Gives us a bit of exercise which we need anyways .

 

[mr47930]

eeek, did they damage the SUV?

Oh yea...bigtime. 8-10" sratch to the bare metal and a nice dent to go along with it. Not really a big deal though, we know the owners of the store and they immediatley called and said they will pay for the repair. The delivery guy was just some highschool kid who was in a hurry.

 

[apandori]

I had 4 pallets delivered yesterday. 2 in the garage, 2 in the carport. My girlfriend, her friend and I moved the 4 tons into the basement from the garage and carport in about 1.5 hours. Not a bad deal.

 

[mepellet]

Service is one reason why I keep going back to Sib. Nice guy, will place the pallets in my garage in the exact spot that I ask. One time I could not be home for delivery so I placed an x on my garage floor with some tape and while I was not there he hit the x perfectly. Great service. All for $25 peer trip. He can deliver 6 tons max per trip.

 

[Wooden Head]

So yesterday I received my 3 tons of pellets from Squier Lumber in Monson Mass. When I was placing the order (months ago) they said oh yea no problem we will being a pallet jack and a forklift. They delivered the 3 tons without a pallet jack and ended up (since I wasnt home) leaving them in the middle of my garage. When placing the order I told them I had a specific place for the pellets in the garage. When I called yesterday after the delivery they REFUSED to come back with a pallet jack and said that 99% of the time they do NOT bring one on the truck because it takes up room for a ton of pellets and its a "liability".

Now I have to go rent one from Home Depot for $20 and move the tons myself which isnt hard but its a PITA. My question is has this or does this happen to you guys? Since I spent about $5k on a stove, install and pellets I would think I would be taken care of but I guess not. Sad



Jay

Last year I had the same problem with Menards. I ordered them when I was at their store and spoke with the person that set-up shipping. I told her that a pallet jack would be needed. Otherwise I didn't want them. She assured me the driver would have a pallet jack on the truck. When he arrived, no pallet jack. He dropped the in front of my garage.

I called Menards and after a half a day calling them and leaving messages the store manager called and I explained the problem. He asked me what I wanted them to do? I said send an employee with a pallet jack or pay to have 4 tons moved into my garage. He then told me I was just trying to extort money from them and hung-up on me. I told my wife the story and she called him. About an hour and a half an employee was here with a pallet jack.

Lesson learned. 1. Always get it in writing. 2. Don't do business with Menards

 

[Papelletman]

When my pellets were delivered they had a pallet jack and placed them exactly where I wanted them to. The driver was very pleasant to deal with. He even called a couple of days prior to delivery to make sure I was ready, and called the morning of the delivery to tell me what time he would be there. They now have my business for the foreseeable future.

 

[DneprDave]

I pick up my pellets myself and restack them under my deck. It takes about a half an hour to unload the truck and restack them. I never have more than a ton on hand at any time, when I run out, I get another ton of pellets. A pallet jack wouldn't do me any good, I have to carry them down some stairs to my storage area.

Dave

 

[Mr. Spock]

Lesson learned. 1. Always get it in writing. 2. Don't do business with Menards

I believe this could read: 1. Put wife on the job. 2. Don't mess with your wife.

 

[jim2074]

I believe this could read: 1. Put wife on the job. 2. Don't mess with your wife.

My dealer brings along a pallet jack. I had 4 tons dropped off on Monday. This year I purchased a pallet jack on craigs list for $100.00. Very handy to have and can move the pallets anytime as i use pellets.

 

[jieba]

I ordered 3 tons of fireside ultras from the Taunton home depot back in August, and they will be delivering them Sat. morning. I asked them to bring a pallet jack so they can be placed inside my carport and they said they would send someone out the same day to take care of me. They did the same thing last year. I'll let you know after Saturday how it went....

 

[kramerica72]

Osbornes Agway brings a Moffett and a pallet jack--put them where I wanted in the garage and even offered to help me stack the last ton that we couldn't fit against the wall. Great service from a nice family business.

 

[yrock87]

I had 4 tons delivered by Lowe's. They told me to expect them by the end of the month(aug) I hadn't received a call on the 29th so when I was in the store I stop by customer service and ask about the delivery. They tell me that they are shipping as soon as they get them in and that they are moving down the list. Funny because when I ordered my Pellets they told me that only one person was on the list( literally the guy who had jus walked away from the counter ) also because there were 40 odd tons outside in the greenhouse section. Anyways they told me that they would call and it should be "soon". The next day on the 30th at 930 I am working in my garage and low and behold, the Lowe's driver shows up, no call no nothing. Lucky I was home.

To answer the OP he did not have a pallet jack, just a forklift. He it them kinda close and I spent an hour stacking.