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Is it bad for a log to touch the glass? I keep reading about people raking coals forward when reloading, and wonder if that is to free up space in the back for the logs, so they aren't right up front. Would love an explanation.
When a log rolls against the glass during the burn that is not a problem. You will just get a black spot there which you can clean later.
People rake their coals forward to get a more controlled burn after a reload and to burn down the coals quicker. As the air comes in from the front, it will heat up the coals which will ignite the fresh wood. The fire will then burn from the front to the back in a rather controlled fashion. Not raking the coals forward and placing the splits right on the hot coals is good way to get an overfire.
Other option is a coal saver: (broken link removed to http://non-electric.lehmans.com/hardware/Coal-Saver) Also easily self-made from a fireplace shovel; just drill some holes in it. A steel kitty litter scoop will also work.
Got an old garden cultivator. Handle broke in half. Rounded the broken end and its long enough to reach the back of the stove and my hand don't get too hot anymore. Now I need to find a good ash shovel.
Some things I have made to make life easier. The rake is my #1 tool by far then the true shovel for getting ash out. The rest are petty much adornments and never get used much at all.
Again, go simple with a common square blade shovel. Also useful for outdoor stuff. http://www.homedepot.com/p/Ames-48-in-Wood-Handle-Transfer-Shovel-1531200/202054942
I know, its seems like overkill, but I already had one of these and I found the long handle prevents having to crouch down, and it only takes two scoops into a metal pail. Now you need to find a metal pail....