Woodpecker Pellet Boiler Shut Down?

FireMeUp Posted By FireMeUp, Sep 7, 2016 at 8:29 PM

  1. FireMeUp

    FireMeUp
    New Member 2.
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    Sep 7, 2016
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    Loc:
    New York
    Hello Everyone,

    I bought a house just over a year ago that had a Woodpecker 25 Model pellet boiler already installed. It seemed to burn with no real issues this past winter. The only problem was frequent ash cleaning, but it otherwise operated fine and heated the house. However, at the end of the season (thankfully) the ceramic board in the back of the combustion chamber had dealt with all it could handle. I came home to find my Woodpecker boiler showing an Error Code on the control panel and figured that it just needed a cleaning. When I opened the combustion chamber door I noticed the ceramic board had broken into multiple pieces and of course could no longer provide a barrier.

    I've attempted to contact Webiomass via email and phone, but have been unsuccessful. The email bounces back as invalid and the phone calls go unanswered to an answering machine that doesn't sound like a business and I don't get a return call. Is this company still even in business anymore?

    I've contacted a boiler service company in my area that does service a certain brand of pellet boiler, but unfortunately it is not the Woodpecker. However, they were familiar with the Woodpecker brand and said that they believe Webiomass was no longer in business and was sold. They also believe that the company that may have bought Webiomass has also gone under.

    Has anybody else had issues contacting Webiomass for parts and/or service?

    Thank you in advance for any and all help.​

    Best regards,

    FMU
     
  2. hondaracer2oo4

    hondaracer2oo4
    Feeling the Heat 2.
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    Jan 18, 2012
    302
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    Loc:
    Canterbury NH
    Hmmm. I did a google search and it looks like a nice well made boiler. I am surprised they went out of business. Does the board have any manufacturer name on it beside woodpecker? Also any idea who the dealer it came from was? They might be able to point you to other dealers that sold woodpecker and they might have old new parts sitting on the shelf.
     
  3. hondaracer2oo4

    hondaracer2oo4
    Feeling the Heat 2.
    NULL
    

    Jan 18, 2012
    302
    40
    Loc:
    Canterbury NH
    One other thought, you said the board is broken into pieces? Could you find a local small electronics company that would be willing to disassemble the board and rebuild it onto a new board? Even a company online you might be able to send it away to?
     
  4. velvetfoot

    velvetfoot
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    Dec 5, 2005
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    Loc:
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    It's ceramic. You'd think you could get something custom made. What's gonna break next though. It's a sad tale to hear.
     
  5. velvetfoot

    velvetfoot
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    Dec 5, 2005
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    hobbyheater likes this.
  6. 557Fred

    557Fred
    New Member 2.
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    Sep 8, 2016
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    Loc:
    New Hampshire
    Hi Fire me up

    I have the same unit.

    The board is vermiculite.

    I have seen it on Amazon.

    Save the old pieces for a pattern and you can use the smaller pieces to replace smaller panels that will eventually go bad.

    Cuts with a hand saw or circular saw.

    A scrap 1/2" x 1/2" x 6" has the strength and brittleness of a piece of blackboard chalk.

    Where are you? I am in SW new Hampshire and know of one dealer that can service unit.

    Mine has worked very well, but cleaning is critical.

    There are several areas that the service men seem to always miss that can cause you a lot of trouble.

    I had to replace the burn pot twice because of poor cleaning.

    Good Luck
     
  7. hondaracer2oo4

    hondaracer2oo4
    Feeling the Heat 2.
    NULL
    

    Jan 18, 2012
    302
    40
    Loc:
    Canterbury NH
    Haha, I severely misunderstood your problem. I thought you were talking about electronics board.
     
  8. inthevalley

    inthevalley
    New Member 2.
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    Mar 27, 2017
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    Loc:
    NH

    In the same boat but have done Quite a bit of research to keep my boiler up in running. first if you are getting a lot of ash you are purchasing crappy pellets.. Look for Douglas fir pellets. I do a 2-1 Mixture with pine pellet. with great results.


    Webiomass Is out of business. The board is vermiculite board you can purchase it in USA @ Bull's eye Glass on line. Their web Site :http://shop.bullseyeglass.com/bullseye-vermiculite-board-24-x-36-x-1.html.

    Any other parts you may need you will have to go to Ireland or find an alternate part here in USA. The place in Ireland Is called WoodCo. They actually stock parts for Woodpecker Boilers on the shelf. Yes including the Vermiculite boards. The Web Address. https://www.biomasssparesdirect.com... if you need to contact the email is: info@biomasssparesdirect.com. They are very helpful & Quick to respond.

    Best of luck!
     
  9. foamit up

    foamit up
    Member 2.
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    Apr 9, 2010
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    Loc:
    Central, Maine
    I have a brand new burn pot and igniter for the woodpecker if anybody needs one. If interested you can pm me. Foamit UP
     
  10. PassionForFire&Water

    PassionForFire&Water
    Minister of Fire 2.
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    Jan 14, 2011
    651
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    Loc:
    Billerica, MA
    I have a good amount of these 1" vermiculite boards
    Let me know what size you need
     

    Attached Files:

  11. Patti

    Patti
    Member 2.
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    Mar 4, 2013
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    Hi all,
    I have a Woodpecker 25kW pellet boiler for sale if anyone is interested. I had it in my shop, about 100' feet from my house, with a heat exchanger in the house. I also had a 600 gallon insulated stainless steel water storage tank beside the boiler but I couldn't get the boiler to communicate with the storage tank, so the boiler ended up running all the time. I finally gave up and decided to change to a wood boiler this year. I replaced the original burn tube with a stainless steel one, and there's a new (used for a year) ash auger motor. It was working up until I took it out last Fall, except the ignitor went about a week before the wood boiler was being delivered, so I didn't bother to replace it. I kept it VERY clean and well maintained. I would 'prefer' to sell the whole boiler, and not just parts because I don't want to get into taking it all apart (I don't have the time or expertise to start doing that!).... but if no one expresses an interest in the whole thing, I will think about parting it out. I live in Hanover, Ontario, but would be willing to meet someone part way if distance is an issue, and I would even consider taking it to my side of the border (Niagara Falls/Buffalo/Fort Erie area) for someone.
    I don't know if you can PM me in this forum or not (I can't remember!), but if you are interested, reply to this thread and we will figure out how to connect! Patti
     
  12. Patti

    Patti
    Member 2.
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    Mar 4, 2013
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    Wow! Thanks for the part sources! I wish I had known about them a few years ago when I was trying to find parts for my 25kW Woodpecker!!
     

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