P
Pallet Pete
Guest
This morning I heard a strange noise on our stove and realized the front re-burn tube was rattling and thought it was some what odd. It is wrapped in a cast iron sleeve that has come slightly loose ( it was a display model stove ) so I called my dealer who talked to Jotul. The response was instant my phone rang and I heard hello I am calling from jotul I heard you where having an issue with your new stove could you disceribe it to me? I almost teleported to wherever they called me from and hugged that lady after our harman disaster! Long story short they told me how to to check all the screws on the baffle and make sure it was tight problem solved no noise. Here is the best part! we will ship you a baffle free of charge to replace the faulty one if this does not fix it ! WWHHAATT! They didn't even care about the fact that it was a display model so thank you Jotul for making me the happiest customer in the world you rock!
Satisfied customer ( so far ) :lol:
Pete
Satisfied customer ( so far ) :lol:
Pete