My old GE refrigerator quit working a few months back. Rather than calling a repairman to fix it, I replaced it with a new one. I bought one on sale at Sears, a Kenmore. It was new, not a return or anything. I have had it for 6 months now. The only thing about this new refrigerator is I don't think it cools as well as it should. The dilemma is the top freezer section keeps all things frozen, but the other part only cools down to 36 degrees F. From what I have read, recommended temperatures for food storage is 35 to 38 degrees, so it is within "normal" cooling range. But, I have this fridge set to the coldest setting and that is as cold as it will go. It does cycle on and off, but it seems to run more than my old one or maybe I just hear it more. It is noisier than my old one. Ironically, I have since repaired my old one and I set it on maximum cooling to see what it would do. When I checked the temperatures in it, it was in the upper 20s. Ice crystals were actually in a carton of orange juice that I put in it. I just find it hard to believe that this new refrigerator cannot get any colder than my old one. My warranty runs out in a year and I have about 6 months left. I want this addressed before it expires if it is an issue. Does this sound normal for a new fridge or am I justified in calling customer service? I am expecting them to say it is normal when I call.