Husband went and bought this not yet 3 y/o stove, no luck with it yet. Grrrr! We are experienced wood stove people and bought this for our family/game room area...no games yet due to cold room! I went online with England and found the control panel diagnostic mode and we get all the right screens until the final one which reads nothing and should be '8' and '8'. We can't keep a fire going during startup now, but did originally but couldn't get the heat setting to change from '1'. Any thoughts? We may have to wait until Monday for tech support, but thought we would throw it out here as well. Thanks