Hey Folks,
I purchased the 13nci on 1/31/10, love the insert, but... The blower that came with the insert AC-13BA worked for about 20 minutes. I contacted tech support and they sent me a new blower immediately. Fire #2 - Middle tube falling down; I loosened the screw and tried to move the tube and tightened screw but the tube continued to fall (I should have just bent the bracket but I figured this should be done right) so I contacted tech support and they sent me a new tube) Blower #2 worked for about ten fires and started to make metal on metal sounds so I contacted tech support (I even sent them a voice memo of the sound coming from the blower) and the tech said ""this doesn't happen, these are good blowers" do you still have the original blower? No, it didn't work, if you wanted it back you should have sent me a return postage label. Anyway, they sent me another blower (with a return postage label) I received it on Thursday and started using the new one today, for about an hour and then it was metal on metal again.
What good is an insert with no blower?
Has anyone had this problem? England tech support has been good, but the technicians attitude has started to change.
Starting to get fed up!
Little D
I purchased the 13nci on 1/31/10, love the insert, but... The blower that came with the insert AC-13BA worked for about 20 minutes. I contacted tech support and they sent me a new blower immediately. Fire #2 - Middle tube falling down; I loosened the screw and tried to move the tube and tightened screw but the tube continued to fall (I should have just bent the bracket but I figured this should be done right) so I contacted tech support and they sent me a new tube) Blower #2 worked for about ten fires and started to make metal on metal sounds so I contacted tech support (I even sent them a voice memo of the sound coming from the blower) and the tech said ""this doesn't happen, these are good blowers" do you still have the original blower? No, it didn't work, if you wanted it back you should have sent me a return postage label. Anyway, they sent me another blower (with a return postage label) I received it on Thursday and started using the new one today, for about an hour and then it was metal on metal again.
What good is an insert with no blower?
Has anyone had this problem? England tech support has been good, but the technicians attitude has started to change.
Starting to get fed up!
Little D