Every 7th or 8th post on this site is an Englander owner with some sort of problem to his or her stove (two or three having problems?). Most get resolved, some, like his, don't. How many pellet stove owners out there get bad customer service and don't know this web site exists so they can vent? We only know the experience of those who log-on here. Regardeless, nestoveowner came here hoping to find answers. Most offered sound advice, some challenged his intelligence. Four auger moters go bad? You know its possible. Maybe 4 auger moters is the symptom, not the problem. NEstoveowner surely doesn't need me to defend him and yes, we do only have his side of the story. "..most absurd customer I have ever heard," yea, it happens and not everybody thinks its all his fault. Englander stove owner.